Emergency Communications Specialist Trainee – Department of Emergency Management & Communications

Business: Carroll County Government

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Local Government

Business Address:
225 N Center Street
Westminster, Maryland 21157

Phone: (410) 386-2129

Contact Name: Suzanne Schreuer
Title: Administrative Technician
Email: sschreuer@carrollcountymd.gov
Website: https://jobcenter.carrollcountymd.gov/

Job Description

Emergency Communications Specialist Trainee
Information
Pay Range (Grade): $23.78 – $41.61 (H400)
Other Compensation Offered: Overtime, Compensatory Time, Shift Differential, On-Call Pay
Employment Type: Full-Time, 40 hours per week
Organization: Emergency Management & Communications – Communications
Location: New Windsor Office Complex
Reports to: Emergency Communications Specialist Supervisor
Classification: Non-Exempt (40529)
Who We Are
At Carroll County Government, we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants, our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers, community partners, and those we serve. We strive to build collaborative and passionate teams, with opportunities to learn and explore new possibilities in a welcoming workplace. As a team, we are committed, inspired, and connected to make a difference in the community.
What You Will Do
Are you ready to begin a career in emergency communications? As an Emergency Communications Specialist Trainee, you will be trained to receive 9-1-1 and administrative calls using industry standard protocol systems. Training includes 8-12 weeks of classroom instruction followed by on-the-job guidance with a certified training officer. Upon completion of the training requirements, you may be eligible to receive a promotion to Emergency Communications Specialist I. Your ability to read and interpret maps and knowledge of the geography of Carroll County will help you to provide assistance to 9-1-1 callers.
Essential Duties
• Receive 9-1-1 and administrative communications via phone call, text message, and other forms of media. Provide critical pre-arrival instructions as necessary.
• Receive and handle emergency calls for assigned County agencies after hours.
• Monitor various County and privately owned automatic alarms that terminate at the Emergency Communications Center (ECC).
• Compile reports and records as required by management or government agencies.
• Perform duties, assist Emergency Communications Specialists and/or Emergency Communications Specialist Supervisors, as assigned.
• Perform daily duties as described in Emergency Communications Center policies and procedures.
• Support the use of NextGen 9-1-1 programs. Perform tests of communication equipment in accordance with all applicable regulations and policies.
• Maintain up-to-date knowledge of emergency services and complete required continuing education training. Maintain State and Federal requirements for dispatch certifications.
• Complete assigned work in a timely fashion. Accept feedback.
• Demonstrate an ability to collaborate and a willingness to learn. Participate in a supportive work environment.
• Exhibit integrity, ethics, and fiscal responsibility.
How You Will Succeed
Your Skills
• Keyboarding (Developing)
• Local Geography (Intermediate)
• Computer Aided Dispatch Software (Introductory)
Your Strengths
• Service Excellence
• Decision Making
• Collaborating with Others
• Analytical Thinking
• Attention to Detail
• Fostering Communication
• Digital Literacy
• Information Management
• Resilience
You Might Be a Good Fit If
Education and Experience
• High school diploma or general education diploma (GED)
• A comparable amount of education and experience may be substituted for the minimum requirement.
Required Licenses and Certifications
• Valid driver’s license
Must successfully obtain the following licenses and certifications within the required time:
• Maryland Emergency Medical Dispatcher license (or must obtain within one year of employment)
• CPR certification (or must obtain within six months of employment)
• Emergency Telecommunicator Certification (or must obtain within one year of employment)
• Emergency Dispatch Certification (Medical/Fire/Police) (or must obtain within one year of employment)
• CJIS certification (or must obtain within one year of employment)
• FEMA ICS 100, 200, 700, 800 certifications (or must obtain within one year of employment)
• Implicit Bias training (or must obtain within one year of employment)
• Acute Traumatic and Chronic Stress Management training (or must obtain within one year of employment)
Additional Information
• Must be able to focus in an open office environment with potential for noise.
• Will be required to work outside of standard hours.
• Work schedule includes nights, weekends, and holidays.
• Requires ability to achieve a passing score on an industry standard pre-employment screening test.
• Requires criminal background check as condition of employment.
• Requires Federal and State criminal history record check for CJIS certification.
• Employment conditional on ability to pass required certification tests and a background check.
• Uniform is required.
• Work is performed without leaving the facility for long periods of time.
Why You Will Love Working Here
All the Benefits You Need
Carroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. For eligible employees, this includes:
• Generous paid time off
• 13 Paid Holidays
• Flexible schedules and remote options, when applicable
• Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance.
• Pension, 401k, and 457 Retirement Accounts
• Up to $9,000 in Tuition Assistance per fiscal year
Find out more here: Carroll County Government | Carroll County, Maryland (carrollcountymd.gov)
Carroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people, including County employees, to equal opportunity. Discrimination against County employees on the basis of race, color, religion, age, gender, national origin, sexual orientation, marital status, physical or mental disability is strictly prohibited. The Americans with Disabilities Act, Titles I and II, applies to County government employment. If you have questions, suggestions, or complaints, please contact Kristy L. Bixler, Director, Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment, at the Department of Human Resources (410-386-2129) or Md. Relay 711/800-735-2258. The mailing address is 225 North Center Street, Westminster, Maryland 21157.
Questions or need assistance? Please contact us at careers@carrollcountymd.gov, via telephone at 410-386-2129 or stop by our office at 225 N. Center Street, Room 100, Westminster, MD 21157 during normal business hours.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Job Requirements

You Might Be a Good Fit If
Education and Experience
• High school diploma or general education diploma (GED)
• A comparable amount of education and experience may be substituted for the minimum requirement.
Required Licenses and Certifications
• Valid driver’s license
Must successfully obtain the following licenses and certifications within the required time:
• Maryland Emergency Medical Dispatcher license (or must obtain within one year of employment)
• CPR certification (or must obtain within six months of employment)
• Emergency Telecommunicator Certification (or must obtain within one year of employment)
• Emergency Dispatch Certification (Medical/Fire/Police) (or must obtain within one year of employment)
• CJIS certification (or must obtain within one year of employment)
• FEMA ICS 100, 200, 700, 800 certifications (or must obtain within one year of employment)
• Implicit Bias training (or must obtain within one year of employment)
• Acute Traumatic and Chronic Stress Management training (or must obtain within one year of employment)
Additional Information
• Must be able to focus in an open office environment with potential for noise.
• Will be required to work outside of standard hours.
• Work schedule includes nights, weekends, and holidays.
• Requires ability to achieve a passing score on an industry standard pre-employment screening test.
• Requires criminal background check as condition of employment.
• Requires Federal and State criminal history record check for CJIS certification.
• Employment conditional on ability to pass required certification tests and a background check.
• Uniform is required.
• Work is performed without leaving the facility for long periods of time.

Other Job Requirements
Driver’s License, H.S. Diploma/GED

Wages per hour: $23.78 – $41.61 hourly
Number of openings: 1
Overtime: NO
Benefits: YES
• Generous paid time off • 13 Paid Holidays • Flexible schedules and remote options, when applicable • Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance. • Pension, 401k, and 457 Retirement Accounts • Up to $9,000 in Tuition Assistance per fiscal year

Days of Work:
MONDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.  TUESDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.  WEDNESDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.  THURSDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.  FRIDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.  SATURDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.  SUNDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.
Shift:

How to Apply: https://jobcenter.carrollcountymd.gov/
Willing to Train: YES
Experience Required: YES
Experience in Months:
Minimum Age: 21 & over
Closing Date: 04/06/2026