Customer Service and Office Administration

Business: Edrich Lumber Inc

Location: Windsor Mill

FULL TIME • PERMANENT

Business Product/Service: Lumber mill and Mulch manufacturer

Business Address:
9700 OLD COURT RD, UNIT C EDRICH LUMBER CO MD, Maryland 21244
Windsor Mill, Maryland 21244

Phone: (410) 922-5959

Contact Name: Debbie Zoch
Title: Controller
Email: dzoch@edrichlum.net
Website: www.edrichlumber.com

Job Description

Full-Time/Part-Time Customer Service Position
Edrich Lumber Inc
9700 Old Court Rd
Windsor Mill, MD 21244
Looking for a dedicated customer service representative to join our staff
Job Description
• Answering incoming phone calls in a polite, professional manner
• Greet Walk-in Customers
• Process Customer Orders/Sales
• Handle Customer Questions
• Help with various office duties.
• Maintain a relationship with our client base of 64 years.
Skills and experience required
• Customer Service and Support – Polite and Good Communication, Active listening, Product knowledge, Positive attitude
• Work well in a busy environment
• Competency in Microsoft Office -Particularly Excel and Word
• Proven ability to perform professionally with attention to detail, clarity, and accuracy
• Professional Phone Skills – Ability to take detailed messages, Speak Clearly, and articulate your words. Professional etiquette with a positive attitude.

Benefits
• Free onsite parking
• Paid overtime
• Heath, Dental, Life, and Disability insurance.

Company Hours
Mon – Fri 7 am-4:30 pm Sat 7 am – 12 pm
Close to Howard and Carroll County

Job Requirements

Education: High school diploma or equivalent (GED) i.

Experience: 1–2+ years of customer service, call center, or receptionist experience is commonly requested.

Technical Skills: Proficiency with MS Office, Excel, and General computer skills. Commercial application of Facebook and Instagram helpful.

Soft Skills: Strong interpersonal communication, active listening, empathy, patience, and ability to work in a fast-paced environment.

Other Job Requirements
H.S. Diploma/GED, Sedentary, Background Check

Wages per hour: $15.00 – $22.00 per hour
Number of openings: 1
Overtime: YES
Benefits: YES
Benefits • Free onsite parking • Paid overtime • Heath, Dental, Life, and Disability insurance.

Days of Work:
MONDAY 7-4 with flexibility  TUESDAY 7-4 with flexibility  WEDNESDAY 7-4 with flexibility  THURSDAY 7-4 with flexibility  FRIDAY 7-4 with flexibility  SATURDAY 7-12 alternating as needed
Shift:

How to Apply: Call (410) 922-5959 or email Debbie Zoch: dzoch@edrichlum.net
Willing to Train: YES
Experience Required: YES
Experience in Months: 12
Minimum Age: 21 & over
Closing Date: 04/30/2026