Administrative Associate

Business: Barnes Bollinger Insurance Services

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Insurance

Business Address:
95 W. Main St.
Westminster, Maryland 21157

Phone: (410) 848-5800

Contact Name: Nicole Morgan
Title: Office Director
Email: nicole@barnesbollinger.com
Website: https://www.barnesbollinger.com/

Job Description

We are one of the top independent insurance agencies in the area. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally.

What you’re good at:

You’re a self-starter and an independent learner who enjoys mastering new skills quickly. With very little supervision, you anticipate needs, take action and create efficiencies. You’re organized and know the art of building relationships with teammates, clients and vendors. Using your impeccable communication skills and work ethic, you will apply critical thinking skills, work independently and anticipate agency needs and client questions.

When you join us, we expect you to:

Greet clients and visitors in a professional, friendly manner, creating a welcoming first impression.
Answer incoming phone calls, route calls to appropriate team members, and take accurate messages
Respond to general inquiries about agency services, office hours, and contact information.
Handle customer walk-ins, assist with basic policy questions, and direct clients to licensed agents as needed.
Manage incoming and outgoing mail, packages, and faxes.
Maintain and organize front desk and lobby areas to ensure a professional appearance.
Prepare, scan, and upload documents into client files or agency management systems.
Assist with data entry, policy updates, and client information maintenance in our CRM platform.
Act as a liaison between clients and agency staff to ensure timely communication and follow-up.
Process client payments and provide receipts in accordance with agency policy.
Verify policy details, billing information, and renewal dates for clients when appropriate.
Monitor and order office supplies, forms, and promotional materials.
Assist with organizing staff meetings or office events.
Maintain calendars and contact lists for agency staff.
Support onboarding of new employees with desk setup or orientation materials.

Job Requirements

Moderate computer skills- Office 365 proficiency a plus!
Excellent verbal and written communication skills
Basic math skills and aptitude for learning new technology
Positive attitude, good listening skills and empathy
Highly-organized and strong time management skills
Ability to multi-task in a fast-paced environment within tight deadlines
Works with integrity and a high-level of confidentiality

Other Job Requirements
Driver’s License, H.S. Diploma/GED, Sedentary

Wages per hour: 15.00-17.00
Number of openings: 1
Overtime: NO
Benefits: YES
Medical, Dental, & Vision Insurance, Life & Disability, 401K

Days of Work:
MONDAY 8:30-5:00  TUESDAY 8:30-5:00  WEDNESDAY 8:30-5:00  THURSDAY 8:30-5:00  FRIDAY 8:30-5:00
Shift:

How to Apply: https://platform.totalcsr.com/apply/070ufE7uUoFvtHbX79Bq
Willing to Train: YES
Experience Required: NO
Experience in Months:
Minimum Age: 18 & over
Closing Date: 01/31/2026