Assistant Store Manager

Business: Habitat for Humanity ReStore

Location: Westminster,

FULL TIME • PERMANENT

Business Product/Service: Non-Profit retail sales of repurposed materials

Business Address:
433 Hahn Road
Westminster,, Maryland 21157

Phone: (443) 278-6167

Contact Name: Carol Fearns
Title: Store Manager
Email: cfearns@cchabitat.org
Website: cchabitat.org

Job Description

TITLE: ReStore Assistant Manager, version as of 8/22/2022
STATUS: Exempt / Full-time
REPORTS TO: ReStore Manager
Primary Role: The ReStore Assistant Manager is responsible for the day to day operations of ReStore in Westminster, MD. He/she reports directly to the ReStore Manager. The ReStore is a retail business that sells donated building materials, furniture, and appliances at discounted prices to generate revenue to support Habitat for Humanity of Carroll County in its mission to build homes, communities, and hope. The ReStore Assistant Manager is responsible for supporting the ReStore Manager in the overall business performance of the ReStore with priority responsibilities: 1. Facility management,
2. Staff support, including a professional business demeanor, and acting as a role model for staff, and demonstrating excellent customer service.
3. Store operations, maintaining a neat, clean store with inviting merchandising, marketing, and sale of quality donated building materials of a volume necessary to achieve sales targets; the planning and execution of an effective and efficient receiving process,
4. Promoting Store sales and activity through social media formats, including facebook, Instagram, tiktok and other electronic means.
Responsibilities:
Operational:
• Promote donations, drive sales and profits of the ReStore to provide sustainable funding to support Habitat for Humanity of Carroll County’s mission.
• Daily do a first task in the morning with your checklist, making sure restrooms are cleaned and stocked, Floors are swept, and Aisles are the proper width. Checklist to be created by Assistant Manager and approved by Store Manager.
• Implement strategies to achieve the goals and objectives as identified in the HFHCC’s ReStore Business Plan by the Store Manager.
• Establish and maintain relationships with potential and existing donors, including contractors, suppliers, individuals, businesses, community, and church groups to increase quality and quantity of merchandise donations.
• Establish, implement, and review policies and procedures for the safe, secure, and high-quality performance of all aspects of ReStore activities.
• Oversee the effective merchandising of the floor, maximizing available display space and use inventory control and pricing to ensure appropriate turnover of merchandise.
• Oversee scheduling of all store activities including staff schedules, volunteer schedules, and other special events.
• Ensure that all areas of the store, rest rooms, and warehouse are clean and safe.
• Attend and participate in ReStore-related training opportunities.
• Other Duties as assigned.
Volunteer Management:
• Work in partnership with HFHCC volunteer to recruit, train and engage volunteers in meaningful ways.
• Guide and assist volunteers in their work, understanding that each is an individual with different capabilities.
• Train new staff to deliver high quality, consistent customer service experience in the ReStore and ensure issues are professionally resolved and reported in a timely basis.
• Provide direction and supervision for ReStore volunteers, (operations, deconstruction, office/clerical staff, donation pick-up drivers, and counter sales assistant) including Institution Community Work Crew and community service volunteers.
• Identify “sweat equity” opportunities for partner families.
Finance and Administration:
• Ensure compliance with all financial reporting practices: reconciling of daily sales and the daily closing out of all financial transactions.
• Develop and enforce pricing policy and processes for store merchandise. Review and adjust pricing as necessary for changing market conditions.
• Track sales data to determine categories with high to low volume and adjust procurement strategies to meet customer demand.
• Approve, ensure accurate coding, and submit payable invoices on a timely basis to office manager/bookkeeper.
Reporting and Communication:
• Create written monthly report of sales activities, expenses, volunteer hours, and outreach efforts to provide a snapshot of the current state of the ReStore. This should be presented to the Store Manager.
• Ensure that the Store Manager is informed on all issues and incidents.

Job Requirements

Skills and Personal Characteristics:
• Dedication to and ability to articulate the mission and core values of Habitat for Humanity of Carroll County.
• Ability to plan, schedule, prioritize, coordinate, delegate and manage multiple work activities.
• Demonstrated administrative, communication, financial and leadership skills.
• Attention to detail and overall quality control.
• Strong interpersonal skills, dealing well with a variety of people, personalities, and backgrounds.
• Excellent written and verbal communication and public relations skills.
• Physical ability to perform tasks, including lifting up to 50 pounds and standing for long periods at a time.
• Ensure a professional business demeanor from all personnel at all times.
Education and Experience:
• Bachelor’s degree in related field or related professional experience.
• Experience in supervising and leading employees and volunteers, directing successful teams and accountable for meeting objectives.
• Experience in a retail environment required.
• Cursory knowledge in building materials preferred.
• Working knowledge in Microsoft Office and QuickBooks.
• Background check required.
Performance Indicators:
• Achieve sales and financial goals as outlined by Store Manager, with focus on Restore Sales.
• Build store assets and enhance the mission of Habitat for Humanity of Carroll County.
• Initiative and independent action demonstrated in handling tasks assigned.
• Strong communication with donors, customers, volunteers, partner families and staff.
• Demonstrated knowledge of operations, policies, and procedures.
Reports to: ReStore Manager
Employment Status: Full Time salaried position at 40 hours + per week, including Saturdays.
Salary: Competitive pay and benefits package. Compensation is dependent on experience.

Other Job Requirements
Driver’s License, H.S. Diploma/GED, Medium Lifting, Background Check

Wages per hour: Based on Experience
Number of openings: 1
Overtime: NO
Benefits: YES
Health, PTO, 401K

Days of Work:
MONDAY Every Other Monday 10 am to 4 pm  TUESDAY 10 am to 5 pm  WEDNESDAY 10 am to 5 pm  THURSDAY 10 am to 5 pm  FRIDAY 10 am to 5 pm  SATURDAY Every Other Saturday 10 am to 5 pm
Shift:

How to Apply: Send Resume to cfearns@cchabitat.org
Willing to Train: NO
Experience Required: YES
Experience in Months: Flexible
Minimum Age: 18 & over
Closing Date: 09/30/2022