Help Desk Technician

Business: City of Westminster

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Local Government

Business Address:
45 W Main Street
Westminster, Maryland 21157

Phone: (410) 848-9000

Contact Name: Bethany Zimmerman
Title: HR Analyst
Email: bzimmerman@westminstermd.gov
Website: https://www.westminstermd.gov/

Job Description

Looking to start your IT career with a stable employer that invests in your growth?

The City of Westminster is seeking a Help Desk Technician to join our Information Technology team. This is a great opportunity for someone early in their career who enjoys problem-solving, technology, and helping people.

Primary Responsibilities:
Be the first point of contact for City employees needing technical help
Troubleshoot and resolve basic hardware, software, and network issues
Set up computers, install software, and support phones, printers, and mobile devices
Track requests using a help desk ticketing system and escalate when needed
Assist with user accounts, passwords, and basic network administration
Train and support users so they feel confident using their technology

Job Requirements

Required Skills and Knowledge:
High school diploma or GED
1–2 years of hands-on experience with computers or IT support (school, internships, or entry-level roles welcome)
Basic knowledge of Windows, Microsoft Office, and common devices
Strong customer service skills and the ability to explain technical issues clearly
Willingness to learn, ask questions, and grow your technical skills
CompTIA A+ or Network+ is a plus—but not required

Other Job Requirements
Driver’s License, Driver’s Record Check, H.S. Diploma/GED, Light/No Lifting, Physical Required, Drug Test Required, Background Check

Wages per hour: $23.00 – $25.00
Number of openings: 1
Overtime: NO
Benefits: YES
Medical, dental, vision insurance; EAP; Retirement; Free Gym and Pool access; STD, LTD, Life with AD&D insurance; Flexible Spending Accounts; Paid Leave.

Days of Work:
MONDAY 8:00 am – 4:30 pm  TUESDAY 8:00 am – 4:30 pm  WEDNESDAY 8:00 am – 4:30 pm  THURSDAY 8:00 am – 4:30 pm  FRIDAY 8:00 am – 4:30 pm
Shift:

How to Apply: https://www.westminstermd.gov/Jobs.aspx?UniqueId=108&From=All&CommunityJobs=False&JobID=Help-Desk-Technician-262
Willing to Train: YES
Experience Required: YES
Experience in Months: 12
Minimum Age: 18 & over
Closing Date: 03/24/2026