Student Support Specialist

Business: Carroll Community College

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Higher Education

Business Address:
1601 Washington Road
Westminster, Maryland 21157

Phone: (410) 386-8030

Contact Name: Human Resources
Title: Human Resources dept.
Email: hr@carrollcc.edu
Website: https://www.schooljobs.com/careers/carrollcc/

Job Description

Job Summary
This position provides customer, program, and clerical support for Continuing Education and Training (CET). The position reports to the Director, CET Support Services.

Essential Job Functions
· Provides CET program, tuition assistance/scholarship and payment plan information and other guidance to prospective students on the telephone, in-person, and/or through email correspondence.

· Processes CET registrations and associated payments in Lumens and recommends complementary courses.

· Processes student withdrawals, transfers, cancellations and refunds.

· Forwards student issues and requests for refunds outside of normal policy to unit Director for handling.

· Processes non-credit education verification requests.

· Communicates course changes and cancellations to students.

· Files and archives related documents.

· Performs other duties as assigned.

Job Requirements

Minimum Requirements to Perform Work
· High school diploma or equivalent. At least one year of related experience. Experience with data entry preferred.

· Customer service, spreadsheet, and word processing skills helpful.

· Must be positive, cooperative and supportive.

PHYSICAL DEMANDS:

The work is normally sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

· Hear/talk/communicate – Must be able to exchange information and communicate

· Visual Acuity/ability to perceive or detect surroundings

· Mental acuity – Able to focus, concentrate, understand and convey subject matter

· Repetitive motion (i.e. keyboarding)

· Stand/sit/walk/able to move or traverse from one area to another

WORK ENVIRONMENT:
College campus, direct contact with students, staff, faculty and the general public public in classrooms, common areas, offices, and campus environments. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms; use of safe work place practices with office equipment; computers for data entry and word processing; avoidance of trips and falls; observance of fire and building safety regulations and College policies.

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.

To qualify for employment, selected candidates must:

* successfully complete a criminal background check (for designated positions)

* be able to work on campus as of the first day of employment

* be a resident of DE, MD, PA, VA, WV or DC as of the first day of employment

* be currently authorized to work in the US, as the College does not offer Visa sponsorship

Carroll Community College is committed to creating a diverse, equitable and inclusive environment. Carroll Community College is committed to Equal Opportunity Employment.

Other Job Requirements
H.S. Diploma/GED, Light/No Lifting, Sedentary, Background Check

Wages per hour: Salary $36,979.00 – $48,997.00 Annually
Number of openings: 1
Overtime: NO
Benefits: YES
This position will be placed on the College, 12-month non-exempt staff salary scale at grade 7. Actual salary placement based on qualifications and experience. Position includes an excellent fringe benefit package.

Days of Work:
MONDAY M – F 8:30a – 4:30p  TUESDAY M – F 8:30a – 4:30p  WEDNESDAY M – F 8:30a – 4:30p  THURSDAY M – F 8:30a – 4:30p  FRIDAY M – F 8:30a – 4:30p
Shift: M – F 8:30a – 4:30p

How to Apply: https://www.schooljobs.com/careers/carrollcc/
Willing to Train: YES
Experience Required: YES
Experience in Months: At least one year of related experience.
Minimum Age: 18 & over
Closing Date: 07/28/2023