IT Support Technician

Business: Carroll County Sheriff’s Office

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Law Enforcement Agency

Business Address:
100 N. Court Street
Westminster, Maryland 21157

Phone: (410) 386-2610

Contact Name: Denise Harmon
Title: HR Specialist – Recruitment/Pre-Employment
Email: ccsorecruiting@carrollcountymd.gov
Website: https://sheriff.carrollcountymd.gov/employcurrentopenings.html

Job Description

​This is a professional civilian full-time position responsible for managing and troubleshooting the mobile data terminals, agency issued computers systems and peripherals, mobile devices, cellular technology and maintaining the software and hardware inventory. Additionally, this position provides technical support to agency personnel by answering questions and assisting users with hardware and software related issues to assure appropriate follow-through and resolution.

​The IT Support Technician assists with managing the agency Public Safety Software Solution and provides training to agency personnel. This position serves as the liaison to the Carroll County Department of Technology Services, coordinating all technology needs with the assigned Client Services Analyst.

​The Carroll County Sheriff’s Office is seeking an outgoing individual with the ability to perform with a high level of independence, exercise sound judgment, provide excellent communication skills and also maintain strict confidentiality.

​This position receives supervision and reports directly to the Technology Systems Specialist. Work is evaluated through observations, conferences and reports.

​Please refer to our website for details regarding the hiring process and for a list of automatic disqualifiers.

Job Requirements

Qualifications and Requirements:
• Associates Degree in Computer Science, Information Technology, or related field required.
• A+ Certification, preferred.
• Microsoft Certified Professional, preferred.
• Net+ Certification, preferred.
• Two to five years of experience related to providing troubleshooting, technical support, managing
and supporting hardware and related applications, installing and upgrading devices.*
• Possess a working knowledge of hardware configuration, operating systems and various
software applications.
• Knowledge of Law Enforcement/Correctional procedures and policies, preferred.
• Position requires the ability to work within and between multiple Sheriff’s Office
buildings/locations.
• Position requires extensive periods of sitting.
• Position requires extensive periods of completing computer-based tasks.
• Position may require the ability to lift 30-50 pounds, as well as push, pull or move objects.
*Comparable amount of training and experience may be substituted for the minimum qualifications

Other Job Requirements
Driver’s License, Driver’s Record Check, H.S. Diploma/GED, AA Degree, Physical Required, Drug Test Required, Background Check

Wages per hour: $48,007 annually
Number of openings: 1
Overtime: NO
Benefits: YES

Days of Work:
MONDAY 7:00 a.m. – 4:00 p.m. or 8:00 a.m. – 5:00 p.m.  TUESDAY 7:00 a.m. – 4:00 p.m. or 8:00 a.m. – 5:00 p.m.  WEDNESDAY 7:00 a.m. – 4:00 p.m. or 8:00 a.m. – 5:00 p.m.  THURSDAY 7:00 a.m. – 4:00 p.m. or 8:00 a.m. – 5:00 p.m.  FRIDAY 7:00 a.m. – 4:00 p.m. or 8:00 a.m. – 5:00 p.m.
Shift:

How to Apply: https://www.publicsafetyapp.com/MD-Carroll-County-Sheriffs-Office-Police-Department/516/
Willing to Train: YES
Experience Required: YES
Experience in Months:
Minimum Age: 18 & over
Closing Date: 11/03/2022