Testing Center Specialist

Business: Carroll Community College

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Community College / Higher Education

Business Address:
1601 Washington Rd.
Westminster, Maryland 21157

Phone: (410) 386-8030

Contact Name: Human Resources
Title: Human Resources dept.
Email: hr@carrollcc.edu
Website: https://www.schooljobs.com/careers/carrollcc/

Job Description

Job Summary
The Testing Center Specialist is responsible for assisting with day-to-day operations of the Testing Center, promoting a safe and secure testing environment, implementing best practices in test delivery, and modeling quality customer service for students, faculty, and community members. The position proctors placement testing, departmental, online/hybrid, contracted/high stakes certification, and professionally proctored exams. The Specialist reports to the Director of Academic Services.

Essential Job Functions
Serves as Site Administrator for exam programs (Accuplacer, Pearson VUE, CLEP, etc.) and maintains proctor/administrator certification as required.
Adjusts cut scores/placements and creates new cohorts as needed.
Monitors students during sign-in and checks identification. Creates and maintains a secure testing environment. Prepares documentation if testing violation occurs.
Administers reading, English, and Math placement tests. Complies with retest policies, using Ellucian Colleague system, as necessary.
Maintains, administers, and proctors credit and non-credit make-up tests for instructors following faculty guidelines.
Downloads and imports Accuplacer, SAT, and ACT scores into College system.
Checks the imported scores for correct student information.
Proctors exams for other colleges and universities according to the guidelines provided by that institution
Trains and supervises full-time Testing Technician and part-time testing proctors. This includes scheduling and coordinating replacements when needed.
Supports accommodation requests using adaptive computer software and other environmental adjustments for individuals with disabilities.
Troubleshoots technical issues when administering computerized exams. Contacts Information Technology, if need be, to resolve issues.
Uses office technology to receive/return, scan, fax, mail, and email faculty, students, other test takers, and other institutions regarding tests and exams and other related matters.
Generates purchase requests via Unimarket
Maintains monthly and yearly outcome statistics.
Answers phone and email inquiries about College procedures and policies, making appropriate referrals.
Performs other duties as assigned.

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.

Job Requirements

Minimum Requirements to Perform Work
Associate Degree and two years’ related experience, preferably in higher education or HS Diploma and Five years related experience.
Knowledge of applicable exam programs (Accuplacer, Pearson Vue, CLEP etc.).
Working knowledge of Microsoft Office
Ability to work effectively with diverse population of students including those who may have disabilities
Available to work a flexible schedule including evenings and Saturdays if required.
Demonstrated ability to maintain a secure testing environment.
Must be positive, cooperative, and supportive.

Preferred
Bachelor’s degree
Certification in testing software such as Accuplacer, Pearson VUE, ALEKS

PHYSICAL DEMANDS:
This work normally requires a medium level of physical effort and activity. However, there are times the work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Additionally, the following physical abilities are required:

Hear/talk/communicate – Must be able to exchange information and communicate
Visual Acuity/ability to perceive or detect surroundings
Mental acuity – Able to focus, concentrate, understand, and convey subject matter
Repetitive motion (i.e., keyboarding)
Reaching, stooping
Stand/sit/walk/able to move or traverse from one area to another

WORK ENVIRONMENT:
College campus testing center. Interaction with students, faculty, and the public. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms; use of safe workplace practices with office equipment and computers and observance of fire and building safety regulations and College policies.

TO QUALIFY FOR EMPLOYMENT, SELECTED CANDIDATES MUST:

successfully complete a criminal background check (for designated positions)
be able to work on campus as of the first day of employment
be a resident of DE, MD, PA, VA, WV or DC as of the first day of employment
be currently authorized to work in the US, as the College does not offer Visa sponsorships

Carroll Community College is committed to creating a diverse, equitable and inclusive environment. Carroll Community College is committed to Equal Opportunity Employment.

Other Job Requirements
H.S. Diploma/GED, AA Degree, Medium Lifting, Background Check

Wages per hour: $42,015.00 – $56,720.00 Annually – This position will be placed on the 12-month non-exempt staff salary scale at grade 10. Actual salary placement based on qualifications and experience.
Number of openings: 1
Overtime: NO
Benefits: YES
Position includes excellent benefits package.

Days of Work:
MONDAY Available to work a flexible schedule including evenings and Saturdays if required. Testing center hours are M – Sat. 8a – 7p  TUESDAY Available to work a flexible schedule including evenings and Saturdays if required. Testing center hours are M – Sat. 8a – 7p  WEDNESDAY Available to work a flexible schedule including evenings and Saturdays if required. Testing center hours are M – Sat. 8a – 7p  THURSDAY Available to work a flexible schedule including evenings and Saturdays if required. Testing center hours are M – Sat. 8a – 7p  FRIDAY Available to work a flexible schedule including evenings and Saturdays if required. Testing center hours are M – Sat. 8a – 7p  SATURDAY Available to work a flexible schedule including evenings and Saturdays if required. Testing center hours are M – Sat. 8a – 7p
Shift: Available to work a flexible schedule including evenings and Saturdays if required. Testing center hours are M – Sat. 8a – 7p

How to Apply: https://www.schooljobs.com/careers/carrollcc/
Willing to Train: YES
Experience Required: YES
Experience in Months: Associate Degree and two years’ related experience, preferably in higher education or HS Diploma and Five years related experience.
Minimum Age: 18 & over
Closing Date: 03/31/2023