Blood Donor Ambassador Volunteer (Blood Drive Greeter)

Business: American Red Cross

Location: Baltimore

PART TIME • TEMPORARY – VOLUNTEER – FLEXIBLE HOURS

Business Product/Service: Humanitarian

Business Address:
4700 Mt. Hope Drive
Baltimore, Maryland 21215

Phone: (410) 913-9154

Contact Name: Kristi Giles
Title: Sr. Volunteer Recruitment Specialist
Email: kristi.giles@redcross.org
Website:

Job Description

Purpose: Provide excellent and enthusiastic customer service to enhance the blood donor experience and promote a long-term commitment to blood donation.

Volunteer Responsibilities:
• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process.
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested.
• Responsible to inform donors of current and upcoming donation promotions.

Time Commitment:
• Flexible hours. The minimum commitment is one shift per month, shifts being 5-6 hours
• Typically shifts available Monday- Friday 7am-7pm
• Commitment of at least 3 months
• Blood drives are located throughout the county

Job Requirements

Qualifications:
• Must be 16 years of age or over
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds
• Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
• Ability to explain/teach technology to donors and fellow volunteers
• Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture

Other Job Requirements
Light/No Lifting, Sedentary, Background Check

Wages per hour: unpaid
Number of openings: 2
Overtime: NO
Benefits: NO

Days of Work:
MONDAY varies  TUESDAY varies  WEDNESDAY varies  THURSDAY varies  FRIDAY varies
Shift: 5-6 hour shifts; 1 shift per month

How to Apply: https://volunteerconnection.redcross.org/?nd=lead&a=81247&h=184&p=1285290
Willing to Train: YES
Experience Required: NO
Experience in Months:
Minimum Age: 16 & over
Closing Date: 08/31/2023