VISA Debit Card Fraud Processor

Business: Farmers & Merchants Bank

Location: Hampstead

FULL TIME • PERMANENT

Business Product/Service: Banking & Commercial Lending

Business Address:
4510 Lower Beckleysville Road, Suite H
Hampstead, Maryland 21074

Phone: (410) 374-1510

Contact Name: Alysa Myers
Title: HR & Payroll Administrator
Email: hr@fmb1919.bank
Website: fmb1919.bank

Job Description

MAJOR RESPONSIBILITY: Perform Review of VISA Debit Card/ACH Fraud Transaction Disputes from bank customers and branch personnel. Research associated details, collect documentation, review bank forms for accurate completion, execute online disputes in the bank’s portal & track decisions, and complete transaction adjustment entries to customer accounts. May coordinate fraud detection and prevention activities.

ESSENTIAL FUNCTIONS:

Review, Gather and Analyze bank account, transactional history, and VISA Debit Card/ACH Dispute Forms for accuracy.
Execute accurate VISA Debit Card/ACH disputes in bank portal.
Maintain bank documentation records and tracking for all disputed fraud transactions.
Execute Account Transactional adjustments of provisional and final credit/debit to customer account.
Review Issues with branch personnel relative to received dispute forms, and any error resolution to correct for accurate data entry of transaction dispute.
Advise others in communications on business or operational matters related to Debit Card and ACH services, including bank customers and bank personnel.
Assist in review of other bank fraud matters, including check fraud occurrence.
Trained on NCR Positive Pay – Check/ACH services relative to fraud monitoring and daily processing.
Attend periodic VISA – Reg E Fraud Compliance training for the bank.
Advise others on legal or regulatory compliance matters.
Acts responsibly at all times while ensuring the security and integrity of bank systems, information and data to protect customer confidentiality and privacy
Perform all other duties as assigned.

Job Requirements

KNOWLEDGE: High School Diploma required and College Level of Math and English desired. Must possess ability to communicate with and supervise staff. 3 years of experience in bank fraud processing including VISA disputes and/or data processing required.

PROBLEM SOLVING: Investigates errors and issues with customer fraud, often gathering information from internal and external customers to identify and resolve problems.

HUMAN RELATIONS: Daily contact with bank management and personnel, network support personnel including software/hardware support vendors, and bank (IT) regulatory/compliance personnel.

ACCOUNTABILITY: Accountable for resolving problems found in bank’s customer account activity and/or data processing operations.

HUMAN RESOURCES: Maintains an efficient relationship with all departments whose members use the Bank’s computer and network systems. Indirect Supervision backup to the V.P.-Supervisor- Operations/Bookkeeping and V.P. – Computer Operations for area of Bank Fraud & VISA Debit/ACH Dispute management.

Other Job Requirements
H.S. Diploma/GED, Sedentary, Background Check

Wages per hour: Based on experience
Number of openings: 1
Overtime: NO
Benefits: YES
401K, 401K Matching, Dental Insurance, Flexible spending account, Health Insurance, Life Insurance, Paid time off, Tuition Reimbursement, Vision Insurance

Days of Work:
MONDAY 830am-5pm  TUESDAY 830am-5pm  WEDNESDAY 830am-5pm  THURSDAY 830am-5pm  FRIDAY 830am-5pm
Shift:

How to Apply: https://farmers-and-merchants-bank.hirehive.com/
Willing to Train: NO
Experience Required: YES
Experience in Months: 36
Minimum Age: 21 & over
Closing Date: 07/31/2023