Customer Care Representative

Business: Tevis Energy

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Heating Oil and Commercial Fuels

Business Address:
82 John Street
Westminster, Maryland 21157

Phone: (410) 876-6800

Contact Name: Becky Cassell
Title: HR Manager
Email: bcassell@shtevis.com
Website: www.tevisenergy.com

Job Description

Effectively communicate with customers by telephone and in person to provide information about our products and services
Keep accurate details of activities in the database of customer accounts
Upsell our products and services
Work diligently to resolve customers’ problems
Identify the necessary information needed to delegate incoming calls to the next person
Resolve conflicts or otherwise negotiate to create a more positive experience for customers
Assist in taking new sales calls and lead follow ups
Make outbound calls to existing customers

Job Requirements

High school diploma/GED
Customer service experience
Strong math and problem-solving skills
Work history suggesting ability to actively listen, multitask, and be detail-oriented
Proficient with Microsoft Word, Excel, and Outlook
Bilingual in English and Spanish Preferred

Other Job Requirements
H.S. Diploma/GED, Drug Test Required, Background Check

Wages per hour: 35k-40k
Number of openings: 1
Overtime: YES
Benefits: YES
Health, Dental, Vision, Life, Disability Insurance, 401(k), PTO, Employee Discounts

Days of Work:
MONDAY 8am-5pm  TUESDAY 8am-5pm  WEDNESDAY 8am-5pm  THURSDAY 8am-5pm  FRIDAY 8am-5pm
Shift:

How to Apply: https://recruitingbypaycor.com/career/CareerHome.action?clientId=8a7883c6800617450180297d260f0ec6
Willing to Train: YES
Experience Required: YES
Experience in Months:
Minimum Age: 18 & over
Closing Date: 11/29/2023