Communications Specialist I

Business: The City Of Westminster

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Government

Business Address:
45 W. Main Street
Westminster, Maryland 21157

Phone: (410) 848-5236

Contact Name: Sarah Ganjon
Title: Human Resources Associate
Email: sganjon@Westminstermd.gov
Website: www.westminstermd.gov/jobs

Job Description

An employee in this position is responsible for answering 911 calls, dispatching officers, maintaining records, and providing routine clerical support to the Police Department.

• Operates radio equipment and receives and dispatches calls.
• Receives and logs all incoming police calls accurately.
• Makes telephone referrals for the public to other agencies, as required.
• Receives and dispatches complaints and/or information to officers on shift and provides complete and accurate details.
• Secures back-up for officers in need.
• Contacts and notifies support services as requested by the field force.
• Screens visitors, telephone calls, and incoming mail.
• Answers inquiries from local, County, State, and Federal agencies.
• Maintains a record of traffic and parking citations issued and enters and removes warrants.
• Performs NCIC/METERS computer entries.
• Records checks and disbursement of records and reports.
• Posts payments.
• Maintains a filing system of offense reports, accident reports, logs adult and juvenile arrests and car storage information into excel spreadsheet.
• Cultivates and maintains positive relationships with City staff and the public.
• Keeps informed on current department practices by attending workshops and educational programs or reading specialized literature.
• Works in a constant state of alertness and in a safe manner.
Performs other duties as assigned.

Job Requirements

Education and Experience:
• High School diploma or General Equivalency Diploma GED; or
• Equivalent combination of education, training and related experience.
Licenses and Certifications:
• Ability to obtain NCIC, METERS and Emergency Telecommunicator certifications within six (6) months of employment and maintain these certifications throughout employment.

Knowledge, Skills and Abilities:
• Ability to act as a representative of the City to the public.
• Ability to establish and maintain effective working relationships and successfully communicate with other staff members and members of the public, especially during high pressure, high stress situations.
• Ability to maintain the highest levels of confidentiality.
• Ability to read, write, perform basic math skills, operate standard office equipment, and to understand verbal and non-verbal instructions.
• Ability to establish priorities and organize workload effectively and efficiently.
• Ability to maintain a pleasant and productive working atmosphere.
• Ability to respond properly in emergency situations and to complete assignments under pressure.
• Ability to prepare accurate and timely reports and to effectively and efficiently organize, track and maintain departmental records.
• Knowledge of the City’s policies and procedures.
• Ability to keep relevant parties informed of major issues and recommend changes as appropriate.
• Ability to operate standard police equipment, including police radio and multiple line phone systems, and relevant computer systems, including hardware, software, and office machines.

Other Job Requirements
H.S. Diploma/GED

Wages per hour: $21.00/Hour
Number of openings: 1
Overtime: YES
Benefits: YES

Days of Work:
MONDAY Day/Evening Rotating  TUESDAY Day/Evening Rotating  WEDNESDAY Day/Evening Rotating  THURSDAY Day/Evening Rotating  FRIDAY Day/Evening Rotating
Shift: Day/Evening Rotating

How to Apply: https://www.westminstermd.gov/jobs
Willing to Train: YES
Experience Required: YES
Experience in Months:
Minimum Age: 18 & over
Closing Date: 12/01/2023