Customer Service Representative

Business: Carlisle-Etcetera

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Fashion

Business Address:
1200 Independence Way
Westminster, Maryland 21157

Phone: (443) 487-5970

Contact Name: Michelle Walker
Title: HR Manager
Email: mwalker@carlisle-etcetera.com
Website: www.carlisle-etcetera.com

Job Description

Position Summary: It is the responsibility of the solution center representative to provide the highest level of customer service to our sales force and customers.
Essential Duties and Responsibilities:
• Handle each interaction with a client or stylist kindly, efficiently, and professionally.
• Respond to stylists’ request and inquiries regarding purchases, sale promotions, shipments, incentives, commissions, etc., within a reasonable amount of time.
• Communicates with various departments to find resolutions to customer inquiries.
• Work closely with IT when system issues arise.
• Work closely with UPS and Shipping Vendors to locate missing / outstanding shipments.
Job Requirements:
• Ability to read and write in English
• Ensure cleanliness and safety throughout the work place.
• Energetic and dependable
• Computer skills are a must, proficient in Gmail and Microsoft Suite.
• Have a friendly and professional manner over the phone.
• Knowledge on how E-commerce systems work (preferred).
• Manage clientele effectively to achieve high financial results.
• Must be detail oriented and have strong time management skills.
• Must have people skills
• Must be able to work under pressure.
Hours:
• 1 Full time working 8:00 am – 4:30 and 1 Part-time working 4-5 hours on the schedule of her choice

Job Requirements

Job Requirements:
• Ability to read and write in English
• Ensure cleanliness and safety throughout the work place.
• Energetic and dependable
• Computer skills are a must, proficient in Gmail and Microsoft Suite.
• Have a friendly and professional manner over the phone.
• Knowledge on how E-commerce systems work (preferred).
• Manage clientele effectively to achieve high financial results.
• Must be detail oriented and have strong time management skills.
• Must have people skills
• Must be able to work under pressure.

Other Job Requirements
Driver’s License, Medium Lifting, Background Check

Wages per hour: $18.00
Number of openings: 1
Overtime: NO
Benefits: YES
Health, Dental, 401(k)

Days of Work:
MONDAY 8:30AM-5:00PM  TUESDAY 8:30AM-5:00PM  WEDNESDAY 8:30AM-5:00PM  THURSDAY 8:30AM-5:00PM  FRIDAY 8:30AM-5:00PM
Shift: Day

How to Apply: In person at Carlisle-Etcetera 1200 Independence Way Westminster, MD 21157
Willing to Train: NO
Experience Required: YES
Experience in Months: Minimum 1 year in Customer Service
Minimum Age: 18 & over
Closing Date: 01/31/2024