Overnight Shelter Support Staff

Business: Human Services Programs of Carroll County, Inc.

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Non-Profit

Business Address:
127 Stoner Avenue
Westminster, Maryland 21157

Phone: (410) 386-6622

Contact Name: Diane Steckel
Title: Human Resources Manager
Email: dsteckel@hspinc.org
Website: https://hspinc.org/

Job Description

Responsible for working directly with shelter participants to ensure all shelter policies and procedures are followed.

Essential Functions (specific duties include – but are not limited to):
• Responsible for providing shelter coverage, maintaining a flexible schedule to ensure shelter is fully staffed, including accepting overtime hours as needed
• Maintain confidentiality, support participants to meet “Key” goals to ensure homelessness is short, brief and rare in Carroll County
• Interact with shelter participants, facilitate their understanding of and adherence to shelter procedures
• Use positive motivational interviewing techniques to deescalate crisis situations when necessary; call Mobile Crisis team, and or 911 when necessary
• Complete daily shift report, contact logs, data entry for Program Entry into HMIS System and daily chore charts, communicate to shift reliever any unfinished tasks from previous shift
• Administer “Keys to Success” policies which includes providing positive re-enforcement, and writing action plans to prevent behavioral challenges
• Supervise housekeeping and laundry facilities to ensure clean, safe and sanitary conditions regarding meal prep, food storage, bathrooms, bedrooms, and common areas
• Complete hourly facility safety and policy adherence checks inside and outside of facility
• Ensure children are always under parental supervision
• Monitor doors, phone and security cameras
• Restrict entrance to the shelter to participants only
• Report needed repairs and/or maintenance issues to Lead Shelter Support Staff and/or Shelter Operations Manager
• Report participant related problems to Shelter Operations Manager in appropriate manner
• Complete Incident Reports per policy
• Attend shelter staff meetings as required
• Attend all mandatory staff training sessions such as but limited to CPR, Non-Violent Intervention and others deemed necessary by HSP
• Maintain a valid driver’s license and automobile insurance at all times.
• Provide proof of automobile insurance at hire and annually
• Perform intake and exit duties including; inventory checklist, cleaning and preparing room for new participant(s), disposing of trash, laundering linens, cleaning out refrigerator and cabinets, etc.

Job Requirements

Knowledge, Skills and Abilities: Candidates for this position must possess the following skills: Able to work with individuals with varying barriers to housing including, mental illness, Substance abuse, Trauma and, criminal history. Effective interpersonal & communication skills to accomplish program objectives; effective teamwork skills to interact with case management team, shelter residents and volunteers to support the mission and goals of the program; household management skills to effectively accomplish duties. Ability to take direction and work autonomously. Ability to de-escalate situations and/or follow security policies to maintain a safe environment.

Educational Requirements: Candidates for this position are required to have a diploma or certificate of completion from an accredited high school or equivalent program. Computer skills with working knowledge of Microsoft Office programs required. Must be positive, cooperative and supportive.

Supervisory Responsibilities: None.

Work Environment: Candidates for this position are considered Essential Personnel and must follow the Shelter In Place plan (see attached). Direct interaction with shelter residents including children of all ages. Will work at all work sites including Adult and Family shelters. Must be prepared to work during all-weather environments.

Position Type/Expected Hours of Work: Full Time, benefit eligible. Flexible availability needed. Work hours will be primarily overnight. Must be prepared to work all days of the week. Schedule will vary depending upon coverage needs.

Travel Requirements: None.

Other Job Requirements
Driver’s License, Driver’s Record Check, H.S. Diploma/GED, Background Check

Wages per hour: $15.45/hour
Number of openings: 1
Overtime: YES
Benefits: YES
Medical, dental, vision, company paid life, short and long term disability, 401k w/match, PTO and generous holiday schedule

Days of Work:
MONDAY 12:00 a.m. – 8:00 a.m.  TUESDAY 12:00 a.m. – 8:00 a.m.  WEDNESDAY 12:00 a.m. – 8:00 a.m.  THURSDAY 12:00 a.m. – 8:00 a.m.  FRIDAY 12:00 a.m. – 8:00 a.m.  SATURDAY 12:00 a.m. – 8:00 a.m.  SUNDAY 12:00 a.m. – 8:00 a.m.
Shift: Overnight shift – will not be 7 days per week but schedule could include all days of the week as possible work days (not just Monday – Friday)

How to Apply: Send resume to recruiting@hspinc.org
Willing to Train: YES
Experience Required: NO
Experience in Months: Preferably 6 months
Minimum Age: 21 & over
Closing Date: 12/31/2024