Admissions Associate

Business: Carroll Community College

 

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Higher Education

Business Address:
1601 Washington Road
Westminster, Maryland 21157

Phone: (410) 386-8030

Contact Name: Human Resources
Title: Human Resources dept.
Email: hr@carrollcc.edu
Website: https://www.schooljobs.com/careers/carrollcc

Job Description

Job Number FY25-00013 / Location Westminster, MD
Opening Date 01/14/2025 – Closing Date 1/28/2025 11:59 PM Eastern

Job Type Full-Time – Support / FLSA Status Non-Exempt
Division – Academic & Student Affairs / Department – Enrollment Development

Salary Details: Salary $36,979.00 – $48,997.00 Annually

This position will be placed on the 12-month non-exempt staff salary scale at grade 7. Actual salary placement based on qualifications and experience. Position includes excellent benefits package.

Job Summary
This position is responsible for providing front office and administrative support for staff and students in Admissions and ADA Offices. The Office of Admissions and ADA Services is a fast-paced environment providing frontline student support through events, activities, and triage of essential enrollment information to prospective students through the point of enrollment. The ability to quickly triage information, direct students in a fast-paced environment, use and learn technology, and retain information is essential for this role. This position reports to the Senior Director of Enrollment Development.

Essential Job Functions
Serves as the first point of contact for current and prospective students, parents, and visitors who telephone, email or visit the Admissions Office. Monitors student traffic flow within the office; provides assistance to and/or alerts professional staff of student needs
Performs administrative duties as needed for Admissions and ADA Support Services
Provides administrative support and event coordination for Admissions
Provides phone triage and answers inquiries regarding application and enrollment processes
Schedules appointments for students
Assists students as needed with initial application and account set up
Utilizes and inputs data into the College’s Enterprise Systems
Inputs data into the College’s Customer Relationship Management system (CRM) for prospective students
Inputs confidential/critical student data into new student records to create student permissions to facilitate registration
Responsible for application error resolution between the Enterprise System and the CRM system to ensure new applicant and person records are accurate
Generates and sends new student welcome/College admission letters
Assists students as they complete their college enrollment application to ensure accuracy and completeness of data entered
Provide excellent customer service by answering telephone, responding to email inquiries, greeting students or visitors, triaging calls/emails to appropriate parties as necessary, and monitoring flow of traffic within assigned area
Edit, format, and revise a variety of documents and materials created by others. Proofread for grammatical, typographical, and basic content errors. Convert rough copy and drafts to final version quality reports, presentations, and documents
Photocopy documents, fax, distribute incoming mail and other related materials, request/collect/track information, maintain inventory for assigned areas, order supplies, and maintain assigned filing systems
Monitor email inboxes for Admissions and Dual Enrollment Accounts. Provide responses when appropriate or forward message to appropriate staff member when needed
Assist with planning, organizing, and supporting various events as assigned
Keep abreast of all pertinent dates and information related to workshop registrations and maintain the Admissions calendar
Be able to work with diverse people and create a safe and inclusive office environment
Maintain inter-and-intra-departmental policies to ensure smooth flow of information
May perform mail merges, develop spreadsheets, create flyers or slide presentations, or update websites
Performs other duties as assigned

Minimum Requirements to Perform Work
HS Diploma or equivalent
Four years of prior administrative support experience
Demonstrated aptitude and proficiency learning and using new technologies
Proficiency with Microsoft Excel, Word and other office software applications in a Windows environment (spreadsheet, database, presentation graphics, web authoring software)
Excellent organizational skills and the ability to multi-task to successfully balance multiple competing priorities
Excellent ability to work with and learn new technology
Excellent customer service skills, friendly demeanor, and understanding and acceptance of people from various backgrounds
Excellent written and oral communication skills
Ability to work some nights and weekends (i.e.. orientation, special events, etc.)
Must be positive, cooperative, and supportive

Preferred: Associate Degree

Supplemental Information
SALARY INFORMATION:

This position will be placed on the 12-month non-exempt staff salary scale at grade 7. Actual salary placement based on qualifications and experience. Position includes excellent benefits package.

PHYSICAL DEMANDS:

The work is normally light work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Additionally, the following physical abilities are required:

Hear/talk/communicate – Must be able to exchange information and communicate
Visual acuity – Ability to perceive or detect surroundings
Mental acuity – Ability to focus, concentrate, understand, and convey subject matter
Repetitive motion (i.e., keyboarding)
Stand/sit/walk – Ability to move or traverse from one area to another

WORK ENVIRONMENT:

College campus, direct contact with diverse students, staff, faculty and the general public in classrooms, common and shared areas, offices, and campus environments. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms. Use of safe workplace practices with office equipment; computers for data entry and word processing with some highly technical applications and new technology systems; avoidance of trips and falls; observance of fire and building safety regulations; observance of College policies; and observance of traffic laws when/if driving College vehicles.

TO QUALIFY FOR EMPLOYMENT, SELECTED CANDIDATES MUST:

successfully complete a criminal background check (for designated positions)
be able to work on campus as of the first day of employment
be a resident of DE, MD, PA, VA, WV or DC as of the first day of employment
be currently authorized to work in the US, as the College does not offer Visa sponsorships

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.

Carroll Community College is committed to creating a diverse, equitable and inclusive environment. Carroll Community College is committed to Equal Opportunity Employment.

Job Requirements

Minimum Requirements to Perform Work:

HS Diploma or equivalent
Four years of prior administrative support experience
Demonstrated aptitude and proficiency learning and using new technologies
Proficiency with Microsoft Excel, Word and other office software applications in a Windows environment (spreadsheet, database, presentation graphics, web authoring software)
Excellent organizational skills and the ability to multi-task to successfully balance multiple competing priorities
Excellent ability to work with and learn new technology
Excellent customer service skills, friendly demeanor, and understanding and acceptance of people from various backgrounds
Excellent written and oral communication skills
Ability to work some nights and weekends (i.e.. orientation, special events, etc.)
Must be positive, cooperative, and supportive

Preferred: Associate Degree

PHYSICAL DEMANDS:

The work is normally light work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Additionally, the following physical abilities are required:

Hear/talk/communicate – Must be able to exchange information and communicate
Visual acuity – Ability to perceive or detect surroundings
Mental acuity – Ability to focus, concentrate, understand, and convey subject matter
Repetitive motion (i.e., keyboarding)
Stand/sit/walk – Ability to move or traverse from one area to another

WORK ENVIRONMENT:

College campus, direct contact with diverse students, staff, faculty and the general public in classrooms, common and shared areas, offices, and campus environments. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms. Use of safe workplace practices with office equipment; computers for data entry and word processing with some highly technical applications and new technology systems; avoidance of trips and falls; observance of fire and building safety regulations; observance of College policies; and observance of traffic laws when/if driving College vehicles.

TO QUALIFY FOR EMPLOYMENT, SELECTED CANDIDATES MUST:

successfully complete a criminal background check (for designated positions)
be able to work on campus as of the first day of employment
be a resident of DE, MD, PA, VA, WV or DC as of the first day of employment
be currently authorized to work in the US, as the College does not offer Visa sponsorships

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.

Carroll Community College is committed to creating a diverse, equitable and inclusive environment. Carroll Community College is committed to Equal Opportunity Employment.

Other Job Requirements
H.S. Diploma/GED, Light/No Lifting, Sedentary

Wages per hour: $36,979.00 – $48,997.00 Annually
Number of openings: 1
Overtime: NO
Benefits: YES
Carroll Community College is proud to offer a comprehensive and competitive benefits package to full-time benefit eligible employees working at least 30 hours per week including; Health Care, Prescription Drug, Dental Care, Vision Care, Flexible Spending Accounts, Life Insurance, Employee Assistance Program, Long Term Disability, First Financial Federal Credit Union, Retirement Plan Choices, Vacation, Holidays, Sick Leave, Tuition Assistance.

Days of Work:
MONDAY 8:30a – 4:30p  TUESDAY 8:30a – 4:30p  WEDNESDAY 8:30a – 4:30p  THURSDAY 8:30a – 4:30p  FRIDAY 8:30a – 4:30p
Shift: M – F – 8:30a – 4:30p

How to Apply: https://www.schooljobs.com/careers/carrollcc
Willing to Train: YES
Experience Required: YES
Experience in Months: Four years of prior administrative support experience
Minimum Age: 18 & over
Closing Date: 01/28/2025