Emergency Communications Specialist Trainee

Business: Carroll County Government

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: County Government

Business Address:
225 N. Center Street
Westminster, Maryland 21157

Phone: (410) 386-2129

Contact Name: Samantha Rebert
Title: Human Resources Technician
Email: Careers@carrollcountymd.gov
Website: https://jobcenter.carrollcountymd.gov/application/login/login.aspx?ReturnUrl=%2f

Job Description

Department of Public Safety/Emergency Communications. Pay range $23.78 – $41.61 per hour (Grade H400), 40 hours per week. Schedule includes rotating 48/36-hour work weeks. Initial salary offers are determined by qualifications, experience, and available budget; initial salary for this position is typically between $23.78 – $24.97. Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.

Job Requirements

What You Will Do
Are you ready to begin a career in emergency communications? As an Emergency Communications Specialist Trainee, you will be trained to receive 9-1-1 and administrative calls using industry standard protocol systems. Training includes 8-12 weeks of classroom instruction followed by on-the-job guidance with a certified training officer. Upon completion of the training requirements, you may be eligible to receive a promotion to Emergency Communications Specialist I. Your ability to read and interpret maps and knowledge of the geography of Carroll County will help you to provide assistance to 9-1-1 callers.
Essential Duties
• Receive 9-1-1 and administrative communications via phone call, text message, and other forms of media. Provide critical pre-arrival instructions as necessary.
• Receive and handle emergency calls for assigned County agencies after hours.
• Monitor various County and privately owned automatic alarms that terminate at the Emergency Communications Center (ECC).
• Compile reports and records as required by management or government agencies.
• Perform duties, assist Emergency Communications Specialists and/or Emergency Communications Specialist Supervisors, as assigned.
• Perform daily duties as described in Emergency Communications Center policies and procedures.
• Support the use of NextGen 9-1-1 programs. Perform tests of communication equipment in accordance with all applicable regulations and policies.
• Maintain up-to-date knowledge of emergency services and complete required continuing education training. Maintain State and Federal requirements for dispatch certifications.
• Complete assigned work in a timely fashion. Accept feedback.
• Demonstrate an ability to collaborate and a willingness to learn. Participate in a supportive work environment.
• Exhibit integrity, ethics, and fiscal responsibility.
How You Will Succeed
Your Skills
• Keyboarding (Developing)
• Local Geography (Intermediate)
• Computer Aided Dispatch Software (Introductory)
Your Strengths
• Service Excellence
• Decision Making
• Collaborating with Others
• Analytical Thinking
• Attention to Detail
• Fostering Communication
• Digital Literacy
• Information Management
• Resilience
You Might Be a Good Fit If
Education and Experience
• High school diploma or general education diploma (GED)
• A comparable amount of education and experience may be substituted for the minimum requirement.
Required Licenses and Certifications
• Valid driver’s license
Must successfully obtain the following licenses and certifications within the required time:
• Maryland Emergency Medical Dispatcher license (or must obtain within one year of employment)
• CPR certification (or must obtain within six months of employment)
• Emergency Telecommunicator Certification (or must obtain within one year of employment)
• Emergency Dispatch Certification (Medical/Fire/Police) (or must obtain within one year of employment)
• CJIS certification (or must obtain within one year of employment)
• FEMA ICS 100, 200, 700, 800 certifications (or must obtain within one year of employment)
• Implicit Bias training (or must obtain within one year of employment)
• Acute Traumatic and Chronic Stress Management training (or must obtain within one year of employment)
Additional Information
• Must be able to focus in an open office environment with potential for noise.
• Will be required to work outside of standard hours.
• Work schedule includes nights, weekends, and holidays.
• Requires ability to achieve a passing score on an industry standard pre-employment screening test.
• Requires criminal background check as condition of employment.
• Requires Federal and State criminal history record check for CJIS certification.
• Employment conditional on ability to pass required certification tests and a background check.
• Uniform is required.
Working Conditions
• Work is performed without leaving the facility for long periods of time.

Other Job Requirements
Driver’s License, Driver’s Record Check, Background Check

Wages per hour: 23.78-41.61
Number of openings: 1
Overtime: NO
Benefits: YES
Why You Will Love Working Here All the Benefits You Need Carroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. For eligible employees, this includes: • Generous paid time off • 13 Paid Holidays • Flexible schedules and remote options, when applicable • Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance. • Pension, 401k, and 457 Retirement Accounts • Up to $9,000 in Tuition Assistance per fiscal year Find out more here: Carroll County Government | Carroll County, Maryland (carrollcountymd.gov) Carroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people, including County employees, to equal opportunity. Discrimination against County employees on the basis of race, color, religion, age, gender, national origin, sexual orientation, marital status, physical or mental disability is strictly prohibited. The Americans with Disabilities Act, Titles I and II, applies to County government employment. If you have questions, suggestions, or complaints, please contact Kristy L. Bixler, Director, Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment, at the Department of Human Resources (410-386-2129) or Md. Relay 711/800-735-2258. The mailing address is 225 North Center Street, Westminster, Maryland 21157.

Days of Work:
MONDAY 40 hours per week. Schedule includes rotating 48/36-hour work weeks  TUESDAY 40 hours per week. Schedule includes rotating 48/36-hour work weeks  WEDNESDAY 40 hours per week. Schedule includes rotating 48/36-hour work weeks  THURSDAY 40 hours per week. Schedule includes rotating 48/36-hour work weeks  FRIDAY 40 hours per week. Schedule includes rotating 48/36-hour work weeks  SATURDAY 40 hours per week. Schedule includes rotating 48/36-hour work weeks  SUNDAY 40 hours per week. Schedule includes rotating 48/36-hour work weeks
Shift: 40 hours per week. Schedule includes rotating 48/36-hour work weeks

How to Apply: https://jobcenter.carrollcountymd.gov/application/login/login.aspx?ReturnUrl=%2f
Willing to Train: YES
Experience Required: YES
Experience in Months:
Minimum Age: 21 & over
Closing Date: 08/01/2025