Customer Service Representative

Business: Envirotest

Location: Owings Mills

FULL TIME • PERMANENT

Business Product/Service: Emission Testing

Business Address:
11510 Cronridge Dr
Owings Mills, Maryland 21117

Phone: (240) 583-0785

Contact Name: Cadence Carver
Title: Recruiting
Email: cadence.carver@opusinspection.com
Website: https://opus.global

Job Description

Location: Owings Mills, MD
Job Type: Full Time/Non-Exempt
Pay Rate: $16.50/hr, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match

Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services. Our mission: to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence. We are looking for a passionate Customer Service Representative to join our team and assist our motorists in understanding their emission testing results.

Responsibilities:
– Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
– Guide motorists through waiver process and extension requests.
– Review motorists’ waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
– Perform emission tests when needed.
– Creating a clean and professional environment to keep our station clean and welcoming.
– Other duties as assigned.

Job Requirements

Minimum Qualifications:
– High school diploma or equivalent
– Completion of certification training program for customer service/emissions testing
– Friendly, professional communication skills
– Strong organizational skills and attention to detail
– Comfortable standing for long periods (up to 90% of the shift)
– Automotive knowledge and/or customer service experience is a plus

Other Job Requirements
Driver’s License, Driver’s Record Check, H.S. Diploma/GED, Light/No Lifting, Drug Test Required, Background Check

Wages per hour: 16.50
Number of openings: 1
Overtime: NO
Benefits: YES
Medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match

Days of Work:
MONDAY 8:30 am – 5 pm  TUESDAY 7 am – 7 pm  WEDNESDAY 7 am – 7 pm  THURSDAY 8:30 am – 5 pm  FRIDAY 8:30 am – 5 pm  SATURDAY 7 am – 1 pm
Shift: Full time

How to Apply: https://opus.global/careers/
Willing to Train: YES
Experience Required: NO
Experience in Months:
Minimum Age: 18 & over
Closing Date: 10/31/2025