Program Specialist – Department of Citizen Services / Aging & Disabilities

Business: Carroll County Government

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Local Government

Business Address:
225 N Center Street
Westminster, Maryland 21157

Phone: (410) 386-2129

Contact Name: Suzanne Schreuer
Title: Administrative Technician
Email: sschreuer@carrollcountymd.gov
Website: https://jobcenter.carrollcountymd.gov/

Job Description

Program Specialist, Ombudsman
Information
Pay Range (Grade): $25.92 – $45.34 (H500)
Other Compensation Offered: Overtime, Compensatory Time
Employment Type: Full-Time, 40 hours per week
Organization: Citizen Services – Aging & Disabilities
Location: Aging & Disabilities Division
Reports to: Program Manager, Ombudsman
Classification: Non-Exempt (41060)
Who We Are
At Carroll County Government, we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants, our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers, community partners, and those we serve. We strive to build collaborative and passionate teams, with opportunities to learn and explore new possibilities in a welcoming workplace. As a team, we are committed, inspired, and connected to make a difference in the community.
What You Will Do
Are you ready for the rewards and challenges of an advocacy role? As an important contributor to the Department of Citizen Services, you will represent residents of assisted living facilities and nursing homes. Under the direction of the Program Manager, you will advocate for resident rights, quality of care, and quality of life. The work you do will support compliance with all applicable laws and standards.
Essential Duties
• Assist with complaint/investigation management. Determine appropriate course of action, conducting field visits as required.
• Assist with education and training for residents, facility staff, and community groups.
• Establish, organize, and maintain files and electronic records management/file systems.
• Assist with recruitment and training of volunteer Ombudsman representatives.
• Develop and maintain effective working relationships with relevant community agencies.
• Perform frequent visits to local care facilities. With a trauma informed approach, develop rapport with residents and assess quality of care, quality of life, and resident rights.
• Assist with reports required by management, government or licensing agencies
• Ensure all work is complete and timely to support department goals. Evaluate feedback and procedures to improve efficiency.
• Invite collaboration and seek learning opportunities. Proactively assist peers to create a supportive work environment.
• Exhibit integrity, ethics, and fiscal responsibility.
How You Will Succeed
Your Skills
• Microsoft Office Suite (Developing)
• Fostering Communication (Developing)
• Health and Safety Regulations (Developing)
• Information Confidentiality (Intermediate)
Your Strengths
• Service Excellence
• Decision Making
• Collaborating with Others
• Digital Literacy
• Continuous Learning
• Emotional Intelligence
• Information Management
• Planning and Organizing
• Safety Focus
You Might Be a Good Fit If
Education and Experience
• Associate degree or two years of college in a related field
• Two or more years of related experience
• A comparable amount of education and experience may be substituted for the minimum requirement.
Required Licenses and Certifications
• Valid driver’s license
• Ombudsman certification (or must obtain within 6 months of employment)
Additional Information
• Requires criminal background check as condition of employment.
Working Conditions
• Occasional exposure to potentially adverse environmental conditions, including, but not limited to, chemicals, noise, and airborne particles.
• Must wear appropriate PPE as required.
Why You Will Love Working Here
All the Benefits You Need
Carroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. For eligible employees, this includes:
• Generous paid time off
• 13 Paid Holidays
• Flexible schedules and remote options, when applicable
• Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance.
• Pension, 401k, and 457 Retirement Accounts
• Up to $9,000 in Tuition Assistance per fiscal year
Find out more here: Carroll County Government | Carroll County, Maryland (carrollcountymd.gov)
Carroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people, including County employees, to equal opportunity. Discrimination against County employees on the basis of race, color, religion, age, gender, national origin, sexual orientation, marital status, physical or mental disability is strictly prohibited. The Americans with Disabilities Act, Titles I and II, applies to County government employment. If you have questions, suggestions, or complaints, please contact Kristy L. Bixler, Director, Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment, at the Department of Human Resources (410-386-2129) or Md. Relay 711/800-735-2258. The mailing address is 225 North Center Street, Westminster, Maryland 21157.
Questions or need assistance? Please contact us at careers@carrollcountymd.gov, via telephone at 410-386-2129 or stop by our office at 225 N. Center Street, Room 100, Westminster, MD 21157 during normal business hours.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Job Requirements

You Might Be a Good Fit If
Education and Experience
• Associate degree or two years of college in a related field
• Two or more years of related experience
• A comparable amount of education and experience may be substituted for the minimum requirement.
Required Licenses and Certifications
• Valid driver’s license
• Ombudsman certification (or must obtain within 6 months of employment)
Additional Information
• Requires criminal background check as condition of employment.
Working Conditions
• Occasional exposure to potentially adverse environmental conditions, including, but not limited to, chemicals, noise, and airborne particles.
• Must wear appropriate PPE as required.

Other Job Requirements
Driver’s License, H.S. Diploma/GED, AA Degree

Wages per hour: $25.92 – $45.35 an hour
Number of openings: 1
Overtime: NO
Benefits: YES
Generous paid time off • 13 Paid Holidays • Flexible schedules and remote options, when applicable • Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance. • Pension, 401k, and 457 Retirement Accounts • Up to $9,000 in Tuition Assistance per fiscal year

Days of Work:
MONDAY Hours are typically Monday through Friday from 8:30 am – 5:00 pm.  TUESDAY Hours are typically Monday through Friday from 8:30 am – 5:00 pm.  WEDNESDAY Hours are typically Monday through Friday from 8:30 am – 5:00 pm.  THURSDAY Hours are typically Monday through Friday from 8:30 am – 5:00 pm.  FRIDAY Hours are typically Monday through Friday from 8:30 am – 5:00 pm.
Shift:

How to Apply: https://jobcenter.carrollcountymd.gov/
Willing to Train: YES
Experience Required: YES
Experience in Months:
Minimum Age: 21 & over
Closing Date: 01/30/2027