Customer Agent I

Business: Maryland Motor Vehicle Administration

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Transportation

Business Address:
1106 Baltimore Blvd
Westminster, Maryland 21157

Phone: (410) 762-5107

Contact Name: Damitra Nichols
Title: Talent Acquisition Manager
Email: dnichols@mdot.maryland.gov
Website: https://www.governmentjobs.com/careers/mdotmd

Job Description

The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Customer Agent I is the entry level of customer service work for the Motor Vehicle Administration. Employees in this classification perform a variety of duties.

Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings.

Responsibilities included:
Titling and registering vehicles
Licensing and monitoring drivers
Issuing identification cards
Licensing and regulating vehicle related businesses
Enforcing insurance and vehicle emissions inspection laws
Investigating for non-compliance with motor vehicle laws and regulations and other customer support functions.

Ideal candidates possess:
Passion for delivering excellent customer service
Ability to work in a fast-paced environment
Problem solving ability
Excellent communication skills

Job Requirements

Minimum Qualifications

Education: Graduation from a standard high school or possession of a high school equivalency certificate.

Experience: One (1) year of customer service work experience.

Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.

Customer service must be the primary function of your position in order to receive work experience credit.

Customer Service – Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.

Other Job Requirements
H.S. Diploma/GED, Background Check

Wages per hour: 45,595.00 – 70,152.00 annually
Number of openings: 1
Overtime: YES
Benefits: YES
https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152

Days of Work:
MONDAY 8:12am until last customer is served  TUESDAY 8:12am until last customer is served  WEDNESDAY 8:12am until last customer is served  THURSDAY 8:12am until last customer is served  FRIDAY 8:12am until last customer is served  SATURDAY 8:12am until last customer is served
Shift:

How to Apply: https://www.governmentjobs.com/careers/mdotmd
Willing to Train: YES
Experience Required: YES
Experience in Months: 12
Minimum Age: 18 & over
Closing Date: 10/29/2025