Customer Service Hero

Business: Brody Brothers Pest Control

Location: Owings Mills

FULL TIME • PERMANENT

Business Product/Service: Pest Control

Business Address:
11436 Cronhill Drive Unit 1
Owings Mills, Maryland 21117

Phone: (443) 718-7382

Contact Name: Becky Green
Title: HR Generalist
Email: becky.g@brodybrothers.com
Website: https://www.brodybrotherspestcontrol.com/

Job Description

Brody Brothers Pest Control is a family-owned and operated company based in Owings Mills, MD that has been in business since 1984. We are experts in our field and pride ourselves on our family atmosphere. We have over 1500 Positive Google Reviews from customers and have won many service awards including Angie’s list super service winners 10 times, Best of Baltimore 2 times, and Baltimore’s Best Places to work 2019. Let our success empower you to join a fun and rewarding career in Pest Management.
We are seeking dedicated Customer Service Representatives to join our office-based call center team of twelve to sixteen members. The ideal candidate will thrive in a fast-paced, no-drama environment, and will be responsible for scheduling service appointments, communicating with field technicians, and explaining our services to prospective customers.

Job Responsibilities:
Schedule service appointments efficiently and accurately
Communicate effectively with field technicians to ensure seamless service delivery
Explain our pest control services to prospective customers and initiate new service contracts
Handle customer inquiries and provide solutions in a professional and courteous manner

Qualifications:
Must pass a drug test and background check
Ability to learn and use new technologies quickly
Previous experience in telephone-based customer service
Sales and retail experience is a plus
Experience in the pest control industry is advantageous but not required
Work Schedule:
40+ hours per week
Monday through Friday, 8 AM to 4:30 PM OR 9 AM to 5:30 PM
Occasional Sundays during the busy season
No Saturdays

Compensation: Starting at $17 per hour
Benefits:
Paid training
Paid holidays, vacation days, and personal days
Three CareFirst health care options
Prescription drug plan
Dental and vision coverage
Company-matched retirement savings plan
Job referral bonuses

Why Join Us:
At Brody Brothers Pest Control, we believe in investing in our employees and providing a supportive work environment. We offer comprehensive training and development opportunities to ensure you succeed and grow in your role. Join a team that values your contributions and supports your professional growth.

If you are a caring and conscientious individual who loves helping customers and is looking for a rewarding career in Pest Management, apply today! Brody Brothers Pest Control is an equal opportunity employer (EOE) and maintains a drug-free workplace.

Job Requirements

High school education
Drivers license or reliable means of transportation
Computer literacy – Microsoft Office

Other Job Requirements
Driver’s Record Check, H.S. Diploma/GED, Light/No Lifting, Sedentary, Drug Test Required, Background Check

Wages per hour: 17.00
Number of openings: 5
Overtime: YES
Benefits: YES
Health insurance (medical, dental, vision), life insurance, short term disability insurance, 401k with company match, excellent workplace environment!

Days of Work:
MONDAY 8:00am-4:30pm  TUESDAY 8:00am-4:30pm  WEDNESDAY 8:00am-4:30pm  THURSDAY 8:00am-4:30pm  FRIDAY 8:00am-4:30pm    SUNDAY 8am-2pm
Shift: day shift

How to Apply: https://www.brodybrotherspestcontrol.com/careers
Willing to Train: YES
Experience Required: YES
Experience in Months: 24
Minimum Age: 18 & over
Closing Date: 12/01/2024