Customer Service Representative

Business: Liberty Pediatrics and Family Medicine

Location: Eldersburg

FULL TIME • PERMANENT

Business Product/Service: Pediatric and Family Medicine Practice

Business Address:
5963 Exchange Drive Suite 100
Eldersburg, Maryland 21784

Phone: (410) 549-0900

Contact Name: Sadie Dietrich
Title: Manager
Email: sdietrich@libfamilymed.com
Website:

Job Description

About Liberty Pediatrics & Family Medicine, LLC:

Liberty Pediatrics & Family Medicine’s mission is to deliver family-centered, evidence-based healthcare through our commitment to compassion, integrity, and excellence. We value teamwork, respect, compassion, and professionalism in everything we do.

Job Summary:

The Customer Service Representative (CSR) is the first “point of contact” for our patients, providing friendly and professional support. The role involves answering phones, scheduling appointments, maintaining records, verifying patient information, and addressing patient messages through our portal. The CSR contributes significantly to ensuring a welcoming and efficient patient experience, aligned with our organization’s vision and values.

Job Requirements

Key Responsibilities:
• Serve as the professional and friendly face of Liberty Pediatrics & Family Medicine.
• Answer phones, provide information, and assist patients with appointment scheduling.
• Check patients in and out for their appointments.
• Manage and address messages through the patient messaging portal.

Education and Experience Requirements:
• Three years of customer service experience.
• One year of experience with medical terminology.
• Three years of computer experience, preferably with office software and electronic medical record (EMR) systems.

Skills and Competencies:
• Strong communication and customer service skills.
• Teamwork, collaboration, and time management skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficient with office equipment and computer systems, including EMR.
• Adherence to HIPAA regulations and ability to maintain patient confidentiality.

Other Job Requirements
H.S. Diploma/GED

Wages per hour: $17.00-$19.00
Number of openings: 1
Overtime: NO
Benefits: YES
Health Insurance, Paid Time Off

Days of Work:
MONDAY 7:00AM-7:00PM  TUESDAY 7:00AM-7:00PM  WEDNESDAY 7:00AM-7:00PM  THURSDAY 7:00AM-7:00PM  FRIDAY 7:00AM-7:00PM  SATURDAY 7:30AM-12:00PM
Shift:

How to Apply: Send Resume to sdietrich@libfamilymed.com
Willing to Train: YES
Experience Required: YES
Experience in Months: 12
Minimum Age: 18 & over
Closing Date: 02/28/2025