Emergency Communications Assistant Manager – Department of Public Safety

Business: Carroll County Government

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Local Government

Business Address:
225 N Center Street
Westminster, Maryland 21157

Phone: (410) 386-2129

Contact Name: Suzanne Schreuer
Title: Office Technician
Email: sschreuer@carrollcountymd.gov
Website: https://jobcenter.carrollcountymd.gov/

Job Description

As a part of the Department of Public Safety, you will apply your knowledge of emergency communications to support the goal of protecting life and property. You will manage the daily operations of the 9-1-1 Center, ensuring efficient operation and support of police, fire and emergency services in accordance with all applicable laws and regulations. The Emergency Communications Manager will rely on you to schedule, train, and support staff, while providing quality assurance.
Essential Duties
• Responsible for day-to-day operations of the 9-1-1 Center, including scheduling and staffing. Provide required training for Emergency Communications personnel in accordance with all applicable regulations and policies.
• Develop, implement, and maintain Quality Assurance and Improvement programs in accordance with all applicable regulations and policies. Perform quality review of emergency calls through 9-1-1 and other channels.
• Coordinate the development of Standard Operating Procedures in support of Fire/EMS and Police services.
• Support the management of NextGen 9-1-1 programs.
• Promote and maintain effective relationships with other County agencies and external groups. Provide agency representation at County, State, and regional meetings for delivery of 9-1-1 services, as needed.
• Participate in the response to all PIA/FOIA requests as an agency-identified Custodian of Records. Testify in open court as to the certified record, as needed.
• Review budgets for the office. Recommend reallocating resources when necessary.
• Implement standards developed in coordination with peers through policies, procedures, and work schedules. Lead team training to reinforce integrity, ethics, and use of best practices.
• Encourage collaboration and support team members work and development through mentorship. Build and maintain a welcoming workplace.
• Maintain transparent communication to support flow of information in the organization.
• Lead team operation to meet standards set in Federal, State, and local laws. Partner with legal counsel to ensure policies, procedures, and practices follow applicable Carroll County ordinances.
• May perform additional duties in supervisor’s absence.
How You Will Succeed
Your Skills
• GIS Mapping Applications (Intermediate)
• ESInet (Intermediate)
• NG911 (Intermediate)
• Local Geography (Advanced)
• Emergency Response (Advanced)
• Multitasking (Intermediate)
• Microsoft Office Suite (Intermediate)
Your Strengths
• Service Excellence
• Decision Making
• Collaborating with Others
• Exemplifying Integrity
• Holistic Thinking
• Inspirational Leadership
• Digital Literacy
• Continuous Learning
• Analytical Thinking
• Fostering Communication
• Partnering
• Resilience

Find out more here: Carroll County Government | Carroll County, Maryland (carrollcountymd.gov)

Carroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people, including County employees, to equal opportunity. Discrimination against County employees on the basis of race, color, religion, age, gender, national origin, sexual orientation, marital status, physical or mental disability is strictly prohibited. The Americans with Disabilities Act, Titles I and II, applies to County government employment. If you have questions, suggestions, or complaints, please contact Kristy L. Bixler, Director, Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment, at the Department of Human Resources (410-386-2129) or Md. Relay 711/800-735-2258. The mailing address is 225 North Center Street, Westminster, Maryland 21157.
Questions or need assistance? Please contact us at careers@carrollcountymd.gov, via telephone at 410-386-2129 or stop by our office at 225 N. Center Street, Room 100, Westminster, MD 21157 during normal business hours.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Job Requirements

You Might Be a Good Fit If
Education and Experience
• High school diploma or general education diploma (GED)
• Five or more years of related experience
• Three or more years of supervisory experience or demonstrated ability to perform supervisory duties.
• A comparable amount of education and experience may be substituted for the minimum requirement.
Required Licenses and Certifications
• Valid driver’s license
• Maryland Emergency Medical Dispatcher (EMD) license
Must successfully obtain the following licenses and certifications within the required time:
• Emergency Telecommunicator Certification (or must obtain within one year of employment)
• CPR certification (or must obtain within six months of employment)
• Emergency Dispatch Certification (Medical/Fire/Police) (or must obtain within six months of employment)
• Emergency Dispatch “Q” Certification (Medical/Fire/Police) (or must obtain within one year of employment)
• CJIS certification (or must obtain within one year of employment)
• 9-1-1 Center Manager Course (NENA, APCO, IAED, or other nationally recognized organization)(must begin course within one year of employment)
• Communications Training Officer (or must obtain within one year of employment)
• ETC-Instructor (or must obtain within one year of employment)
Additional Information
• Requires criminal background check as condition of employment.
• Requires Federal and State criminal history record check for CJIS certification.
• Employment conditional on ability to pass required certification tests and a background check.
• Will be required to work outside of standard hours.
• Work schedule includes nights, weekends, and holidays.
• Uniform required.
Working Conditions
• Requires ability to perform work in a confined area for long periods without leaving the facility.

Other Job Requirements
Driver’s License, H.S. Diploma/GED

Wages per hour: $68,994.00 – $124.197.00 annual salary
Number of openings: 1
Overtime: NO
Benefits: YES
• Generous paid time off • 13 Paid Holidays • Flexible schedules and remote options, when applicable • Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance. • Pension, 401k, and 457 Retirement Accounts • Up to $9,000 in Tuition Assistance per fiscal year

Days of Work:
MONDAY Hours are typically Monday through Friday from 8:00 am – 5:00 pm, required to work outside of standard hours as needed.  TUESDAY Hours are typically Monday through Friday from 8:00 am – 5:00 pm, required to work outside of standard hours as needed.  WEDNESDAY Hours are typically Monday through Friday from 8:00 am – 5:00 pm, required to work outside of standard hours as needed.  THURSDAY Hours are typically Monday through Friday from 8:00 am – 5:00 pm, required to work outside of standard hours as needed.  FRIDAY Hours are typically Monday through Friday from 8:00 am – 5:00 pm, required to work outside of standard hours as needed.
Shift:

How to Apply: https://jobcenter.carrollcountymd.gov/
Willing to Train: YES
Experience Required: YES
Experience in Months:
Minimum Age: 21 & over
Closing Date: 03/24/2025