Service Operations Coordinator

Business: WFX Fire, Lock & Security, Inc.

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Fire Extinguishers, Emergency Lights, Fire and Burglar Alarms, Fire Suppression, Access Control

Business Address:
150 Airport Drive, Unit 10
Westminster, Maryland 21157

Phone: (410) 848-3044

Contact Name: Jennifer White
Title: HR Manager
Email: jwhite@wfx1978.com
Website: https://wfx1978.com/about/careers

Job Description

Immediate opening for an individual who possesses exceptional customer service skills and experience in a service based industry. Exciting career in a fast-paced fire protection company; serving Maryland & Pennsylvania. This full-time position is located at the corporate office in Westminster, MD. Job duties include but are not limited to scheduling & dispatching, general support with logistics, customer service and invoicing.

Job Requirements

Previous service scheduling and routing is a plus; however, we will train the right candidate. Familiarity with the central Maryland/southern PA areas and ability to work with mapping programs. Excellent customer service, communication, computer skills, and the ability to serve as a lead coordinator for emergency service calls and escalated customer issues. Proficiency in logistics, organization, scheduling.

Key responsibilities: Oversee the scheduling of a variety of services. Conduct daily run sheet reviews and audit work orders for accuracy before final processing. Manage routine service billing and perform final closeouts on completed service work.

Employment is contingent on passing a substance abuse test and providing an acceptable driving record.
We offer a drug free/smoke free environment.
Long term, career minded individuals encouraged to apply.

Other Job Requirements
Driver’s License, Driver’s Record Check, H.S. Diploma/GED, Light/No Lifting, Sedentary

Wages per hour: $19 – $22/hour depending on experience
Number of openings: 1
Overtime: YES
Benefits: YES
Health insurance, dental & vision w/employer assistance; sick pay; vacation; paid holidays, STD and $10,000 life insurance paid by employer; IRA w/employer match

Days of Work:
MONDAY 8:00am – 4:30pm  TUESDAY 8:00am – 4:30pm  WEDNESDAY 8:00am – 4:30pm  THURSDAY 8:00am – 4:30pm  FRIDAY 8:00am – 4:30pm
Shift:

How to Apply: Send resume to: careers@wfx1978.com
Willing to Train: YES
Experience Required: NO
Experience in Months:
Minimum Age: 21 & over
Closing Date: 05/31/2026