Shelter Support Staff

Business: Human Services Programs of Carroll County, Inc.

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Nonprofit/Community Action Agency

Business Address:
127 Stoner Avenue
Westminster, Maryland 21157

Phone: (410) 386-6622

Contact Name: Kyle Ragen
Title: HR Manager
Email: kragen@hspinc.org
Website: https://hspinc.org/workforus/

Job Description

Make a Difference Every Night

Join Human Services Programs of Carroll County (HSP) and be part of a mission-driven team working to ensure homelessness in our community is short, rare, and non-recurring. As a Shelter Support Staff member, you will provide compassionate, hands-on support to individuals and families experiencing homelessness, helping them take steps toward stability and self-sufficiency.

What You’ll Do

Be a steady presence: Provide overnight coverage to ensure a safe, supportive environment for shelter participants.
Promote dignity and respect: Use motivational interviewing and trauma-informed care to assist participants in following shelter guidelines and achieving their goals.
Ensure safety and order: Conduct hourly safety checks, monitor security systems, and respond calmly to crises, contacting Mobile Crisis or emergency services when needed.
Keep things running smoothly: Complete shift reports, maintain accurate records in HMIS, and communicate effectively with the next shift.
Maintain a welcoming space: Oversee cleanliness of common areas, bedrooms, and facilities; assist with intake and exit processes for participants.

Why Join HSP?

Impact: Every shift you work helps create a safer, more hopeful community.
Growth: Gain valuable experience in human services, crisis intervention, and community support.
Teamwork: Work alongside passionate professionals committed to ending homelessness in Carroll County.

Ready to make a difference?
Send your resume and cover letter to recruiting@hspinc.org

Job Requirements

What We’re Looking For

Education: High school diploma or equivalent.
Skills: Strong interpersonal and communication skills, ability to de-escalate situations, and basic computer proficiency (Microsoft Office).
Experience: Comfort working with individuals facing barriers such as mental illness, substance use, trauma, or criminal history.
Other Requirements: Reliable transportation and proof of insurance (if required for the role).

Other Job Requirements
H.S. Diploma/GED, Medium Lifting, Background Check

Wages per hour: 16.00
Number of openings: 1
Overtime: YES
Benefits: YES
HSP offers a competitive benefits package including health, dental, and vision insurance; life and disability coverage; a 401(k) retirement plan; paid time off; 14 holidays; birthday leave; and access to an Employee Assistance Program. Additional perks include professional development opportunities, expense and mileage reimbursement, and overtime pay for eligible employees.

Days of Work:
MONDAY Variable  TUESDAY Variable  WEDNESDAY Variable  THURSDAY Variable      SUNDAY Variable
Shift:

How to Apply: Send your resume and cover letter to recruiting@hspinc.org
Willing to Train: YES
Experience Required: NO
Experience in Months:
Minimum Age: 18 & over
Closing Date: 05/27/2026