Shelter Support Staff (Overnight Shift)

Business: Human Services Programs of Carroll County, Inc.

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Nonprofit

Business Address:
10 Distillery Rd
Westminster, Maryland 21157

Phone: (410) 386-6622

Contact Name: Kyle Ragen
Title: HR Manager
Email: kragen@hspinc.org
Website: hspinc.org

Job Description

Make a Difference Every Night
Join Human Services Programs of Carroll County (HSP) and be part of a mission-driven team working to ensure homelessness in our community is short, rare, and non-recurring. As a Shelter Support Staff member, you will provide compassionate, hands-on support to individuals and families experiencing homelessness, helping them take steps toward stability and self-sufficiency.

What You’ll Do
Be a steady presence: Provide overnight coverage to ensure a safe, supportive environment for shelter participants.
Promote dignity and respect: Use motivational interviewing and trauma-informed care to assist participants in following shelter guidelines and achieving their goals.
Ensure safety and order: Conduct hourly safety checks, monitor security systems, and respond calmly to crises, contacting Mobile Crisis or emergency services when needed.
Keep things running smoothly: Complete shift reports, maintain accurate records in HMIS, and communicate effectively with the next shift.
Maintain a welcoming space: Oversee cleanliness of common areas, bedrooms, and facilities; assist with intake and exit processes for participants.

Why Join HSP?
Impact: Every shift you work helps create a safer, more hopeful community.
Growth: Gain valuable experience in human services, crisis intervention, and community support.
Teamwork: Work alongside passionate professionals committed to ending homelessness in Carroll County.
Ready to make a difference?
Send your resume and cover letter to recruiting@hspinc.org

Job Requirements

What We’re Looking For
Education: High school diploma or equivalent.
Skills: Strong interpersonal and communication skills, ability to de-escalate situations, and basic computer proficiency (Microsoft Office).
Experience: Comfort working with individuals facing barriers such as mental illness, substance use, trauma, or criminal history.
Other Requirements: Valid driver’s license and proof of insurance.

Other Job Requirements
Driver’s License, H.S. Diploma/GED, Background Check

Wages per hour: 16.00
Number of openings: 1
Overtime: YES
Benefits: YES
HSP offers a competitive benefits package including health, dental, and vision insurance; life and disability coverage; a 401(k) retirement plan; paid time off; 14 holidays; birthday leave; and access to an Employee Assistance Program. Additional perks include professional development opportunities, expense and mileage reimbursement, and overtime pay for eligible employees.

Days of Work:
MONDAY 12 AM – 8 AM  TUESDAY 12 AM – 8 AM  WEDNESDAY 12 AM – 8 AM  THURSDAY 12 AM – 8 AM  FRIDAY 12 AM – 8 AM
Shift: Overnight

How to Apply: Send your resume and cover letter to recruiting@hspinc.org
Willing to Train: YES
Experience Required: YES
Experience in Months: 6
Minimum Age: 18 & over
Closing Date: 11/30/2025