Systems & Client Services Manager – Department of Technology Services

Business: Carroll County Government

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Local Government

Business Address:
225 N Center St, Westminster, MD 21157
Westminster, Maryland 21158

Phone: (410) 386-2129

Contact Name: Suzanne Schreuer
Title: Administrative Technician
Email: careers@carrollcountymd.gov
Website: https://jobcenter.carrollcountymd.gov/

Job Description

Systems & Client Services Manager
Information
Pay Range (Grade): $88,255 – $158,850 (A600)
Employment Type: Full-Time, 40 hours per week
Organization: Technology Services – Client/System Services
Location: County Office Building
Reports to: Director, Technology Services
Classification: Exempt (41501)
Who We Are
At Carroll County Government, we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants, our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers, community partners, and those we serve. We strive to build collaborative and passionate teams, with opportunities to learn and explore new possibilities in a welcoming workplace. As a team, we are committed, inspired, and connected to make a difference in the community.
What You Will Do
As the Systems & Client Services Manager, you will build strong client relationships, ensure high levels of client satisfaction, and manage the delivery of IT services aligned with client needs. You will use your expertise to serve as the primary liaison between clients and internal IT teams. The Director of Technology Services will rely on you to facilitate communication, resolve issues, and drive service improvements.
Essential Duties
• Supervise the delivery of computer client support systems planning services and production/distribution services.
• Guide and support the client services and production/distribution teams, encouraging collaboration and productivity, identifying skill gaps, and offering training to enhance team capabilities.
• Collaborate and build strategic plans with the leadership team, focused on service delivery and support.
• Make decisions for the repair or replacement of cell phones, operating systems, and other related technology.
• Facilitate client relationships and serve as the primary liaison between clients and internal IT teams.
• Maintain up-to-date knowledge of software and hardware methods, trends, and techniques.
• Review budgets for the office. Recommend reallocating resources when necessary.
• Implement standards developed in coordination with peers through policies, procedures, and work schedules. Lead team training to reinforce integrity, ethics, and use of best practices.
• Encourage collaboration and support team members work and development through mentorship. Build and maintain a welcoming workplace.
• Maintain transparent communication to support flow of information in the organization.
• Lead team operation to meet standards set in Federal, State, and local laws. Partner with legal counsel to ensure policies, procedures, and practices follow applicable Carroll County ordinances.
• Contribute to the development of the strategic plan to assess and monitor technology risk management
• May perform additional duties in supervisor’s absence.
How You Will Succeed
Your Skills
• Adobe Acrobat (Advanced)
• Active Directory Software (Advanced)
• Client System Support (Advanced)
• Contracts and Licensing (Advanced)
• Microsoft Office 365 (Advanced)
Your Strengths
• Service Excellence
• Decision Making
• Collaborating with Others
• Exemplifying Integrity
• Holistic Thinking
• Inspirational Leadership
• Digital Literacy
• Continuous Learning
• Application Support
• Cybersecurity
• IT Support Troubleshooting
• Project Management

Why You Will Love Working Here
All the Benefits You Need
Carroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. For eligible employees, this includes:
• Generous paid time off
• 13 Paid Holidays
• Flexible schedules and remote options, when applicable
• Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance.
• Pension, 401k, and 457 Retirement Accounts
• Up to $9,000 in Tuition Assistance per fiscal year
Find out more here: Carroll County Government | Carroll County, Maryland (carrollcountymd.gov)
Carroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people, including County employees, to equal opportunity. Discrimination against County employees on the basis of race, color, religion, age, gender, national origin, sexual orientation, marital status, physical or mental disability is strictly prohibited. The Americans with Disabilities Act, Titles I and II, applies to County government employment. If you have questions, suggestions, or complaints, please contact Kristy L. Bixler, Director, Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment, at the Department of Human Resources (410-386-2129) or Md. Relay 711/800-735-2258. The mailing address is 225 North Center Street, Westminster, Maryland 21157.
Questions or need assistance? Please contact us at careers@carrollcountymd.gov, via telephone at 410-386-2129 or stop by our office at 225 N. Center Street, Room 100, Westminster, MD 21157 during normal business hours.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Job Requirements

You Might Be a Good Fit If
Education and Experience
• Bachelor’s degree in computer science or a related field
• Five or more years of related experience
• Three or more years of supervisory experience or demonstrated ability to perform supervisory duties.
• A comparable amount of education and experience may be substituted for the minimum requirement.
Preferred Licenses and Certifications
• Microsoft Certified Systems Engineer certification or Microsoft Certified Professional certification
Additional Information
• Requires criminal background check as condition of employment.
• Must be able to provide own transportation as needed for local travel.

Other Job Requirements
Driver’s License, Bachelor’s Degree

Wages per hour: $88,255 to $158,850 annually
Number of openings: 1
Overtime: NO
Benefits: YES
Generous paid time off • 13 Paid Holidays • Flexible schedules and remote options, when applicable • Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance. • Pension, 401k, and 457 Retirement Accounts • Up to $9,000 in Tuition Assistance per fiscal year

Days of Work:
MONDAY Hours are typically Monday through Friday from 8:00 am – 5:00 pm.  TUESDAY Hours are typically Monday through Friday from 8:00 am – 5:00 pm.  WEDNESDAY Hours are typically Monday through Friday from 8:00 am – 5:00 pm.  THURSDAY Hours are typically Monday through Friday from 8:00 am – 5:00 pm.  FRIDAY Hours are typically Monday through Friday from 8:00 am – 5:00 pm.
Shift:

How to Apply: https://jobcenter.carrollcountymd.gov/
Willing to Train: YES
Experience Required: YES
Experience in Months:
Minimum Age: 21 & over
Closing Date: 08/21/2025