Estimator/Customer Service Representative

Business: Automotive Lift Service

Location: Hanover

FULL TIME • PERMANENT

Business Product/Service: Sales, Installation, Service, and Inspection of automotive lifts.

Business Address:
33 Amy Way
Hanover, Maryland 17331

Phone: (717) 432-5672

Contact Name: Beth Fahey
Title: HR/Safety Coordinator
Email: bethf@advantagelifts.com
Website: www.bestals.com

Job Description

Job Summary: Automotive Lift Service is a rapidly growing company that specializes in the service and installation of automotive lifts and garage equipment. The Estimator/Customer Service Representative will respond to customer inquiries and technical questions, prepare job quotes/estimates, work with the internal service team, and report to the Director of Operations.

Duties and Responsibilities:
• Answer and listen to incoming telephone calls, inquiries, and requests for service.
• Address/respond to technical inquiries for service-related questions.
• Assist with the development of repair estimates and submit for customer approval.
• Prepare commercial lift equipment sales quotes and submit for customer approval.
• Address customer complaints.
• Work/schedule services with Third Party administrators (i.e., Snap-on, Lane Valente, etc.).
• Respond/provide estimates for new lift sales/installation for Advantage and Backyard Buddy lifts.
• Respond to technical questions/inquiries for Advantage & Backyard Buddy lifts.
• Other duties and responsibilities as assigned.

Benefits:
• Health Insurance, including a Company paid option for Employee only, begins on the first of the month following 60 days of active employment.
• Dental & Vision Insurance
• $50,000.00 Group Term Life/AD&D Insurance, Company-paid premium
• Voluntary Life Insurance/AD&D
• Short-Term Disability
• Long-Term Disability
• 401(k) Plan with company match
• Accrued Paid Time Off (PTO)
• Paid Holidays
• Cell Phone reimbursement

Job Requirements

Education and Experience:
• High school diploma or GED required.
• 3 to 5 years of related experience
• College degree preferred, or equivalent combination of education, training, and related experience.
• Mechanical aptitude required.

Required Skills/Abilities:
• Must be capable of setting priorities and working under pressure.
• Must be able to multi-task, planning several events simultaneously.
• Lead by example, self-motivated, and positive attitude.
• The ability to work well with internal and external participants is essential.
• Must have professional phone etiquette.
• Must possess professional verbal and written English communication and organizational skills.
• Ability to work with others in a team environment.
• Ability to explain technical information to nonprofessionals.
• Must have ability to perform basic business mathematical calculations.

Other Job Requirements
Driver’s License, Driver’s Record Check, H.S. Diploma/GED, Medium Lifting, Light/No Lifting

Wages per hour: $48,000 – $70,000/annually
Number of openings: 1
Overtime: NO
Benefits: YES
See Job Description

Days of Work:
MONDAY 8:00 AM – 5:00 PM  TUESDAY 8:00 AM – 5:00 PM  WEDNESDAY 8:00 AM – 5:00 PM  THURSDAY 8:00 AM – 5:00 PM  FRIDAY 8:00 AM – 5:00 PM
Shift:

How to Apply: Send resume to bethf@advantagelifts.com
Willing to Train: NO
Experience Required: YES
Experience in Months:
Minimum Age: 18 & over
Closing Date: 04/21/2023