Business: Carroll County Government

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Local Government

Business Address:
225 N Center Street
Westminster, Maryland 21157

Phone: (410) 386-2129

Contact Name: Suzanne Schreuer
Title: Office Technician
Email: sschreuer@carrollcountymd.gov
Website: https://careers.carrollcountymd.gov

Job Description

Are you ready to begin a career in emergency communications? As an Emergency Communications Specialist Trainee, you will be trained to receive 9-1-1 and administrative calls using industry standard protocol systems. Training includes 8-12 weeks of classroom instruction followed by on-the-job guidance with a certified training officer. Upon completion of the training requirements, you may be eligible to receive a promotion to Emergency Communications Specialist I. Your ability to read and interpret maps and knowledge of the geography of Carroll County will help you to provide assistance to 9-1-1 callers.

Essential Duties

Receive 9-1-1 and administrative communications via phone call, text message, and other forms of media. Provide critical pre-arrival instructions as necessary.
Receive and handle emergency calls for assigned County agencies after hours.
Monitor various County and privately owned automatic alarms that terminate at the Emergency Communications Center (ECC).
Compile reports and records as required by management or government agencies.
Perform duties, assist Emergency Communications Specialists and/or Emergency Communications Specialist Supervisors, as assigned.
Perform daily duties as described in Emergency Communications Center policies and procedures.
Support the use of NextGen 9-1-1 programs. Perform tests of communication equipment in accordance with all applicable regulations and policies.
Maintain up-to-date knowledge of emergency services and complete required continuing education training. Maintain State and Federal requirements for dispatch certifications.
Complete assigned work in a timely fashion. Accept feedback.
Demonstrate an ability to collaborate and a willingness to learn. Participate in a supportive work environment.
Exhibit integrity, ethics, and fiscal responsibility.

Please visit our website at https://careers.carrollcountymd.gov to apply.

Carroll County Government is an Equal Opportunity Employer

Job Requirements

Education and Experience

High school diploma or general education diploma (GED)
A comparable amount of education and experience may be substituted for the minimum requirement.
Licenses

Valid driver’s license

Must successfully obtain the following licenses and certifications within the required time:

Maryland Emergency Medical Dispatcher license (or must obtain within one year of employment)
CPR certification (or must obtain within six months of employment)
Emergency Telecommunicator Certification (or must obtain within one year of employment)
Emergency Dispatch Certification (Medical/Fire/Police) (or must obtain within one year of employment)
CJIS certification (or must obtain within one year of employment)
FEMA ICS 100, 200, 700, 800 certifications (or must obtain within one year of employment)
Implicit Bias training (or must obtain within one year of employment)
Acute Traumatic and Chronic Stress Management training (or must obtain within one year of employment)
Additional Information

Must be able to focus in an open office environment with potential for noise.
Will be required to work outside of standard hours.
Work schedule includes nights, weekends, and holidays.
Requires ability to achieve a passing score on an industry standard pre-employment screening test.
Requires criminal background check as condition of employment.
Requires Federal and State criminal history record check for CJIS certification.
Employment conditional on ability to pass required certification tests and a background check.
Uniform is required.

Other Job Requirements
Driver’s License, H.S. Diploma/GED

Wages per hour: $23.25 to $37.20 per hour
Number of openings: 1
Overtime: NO
Benefits: YES
• Generous paid time off • 13 Paid Holidays • Flexible schedules and remote options, when applicable • Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance. • Pension, 401k, and 457 Retirement Accounts • Up to $9,000 in Tuition Assistance per fiscal year

Days of Work:
MONDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.  TUESDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.  WEDNESDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.  THURSDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.  FRIDAY Hours are typically 7:00 am – 7:00 pm (day) or 7:00 pm – 7:00 am (night). Requires ability to work on holidays, nights, and weekends.
Shift:

How to Apply: https://careers.carrollcountymd.gov
Willing to Train: YES
Experience Required: YES
Experience in Months:
Minimum Age: 21 & over
Closing Date: 11/11/2024