Business: Habitat for Humanity ReStore

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Retail Thrift Store

Business Address:
433 Hahn Road
Westminster, Maryland 21157

Phone: (443) 278-6167

Contact Name: Carol Fearns
Title: ReStore Manager
Email: cfearns@cchabitat.org
Website: cchabitat.org/Restore

Job Description

TITLE: Resource Coordinator
STATUS: Non-Exempt / Full-time
REPORTS TO: ReStore Manager
Primary Role: The Resource Coordinator will be responsible for coordinating all resources at the ReStore including, but not limited to; scheduling ReStore pickups, coordinating with third party deliveries, greet new volunteers and introduce to warehouse staff, ensure office supplies are maintained at proper levels.

Responsibilities:

Operational:
• Maintain the ReStore Pickup inbox and phone request by coordinating and scheduling all pickups performed by the ReStore Donation Ambassador.
• Maintain the ReStore Pickup Schedule by scheduling pickups logistically and ensuring the drivers time is best utilized with limited cross-county trips.
• Maintaining proper and timely communication with all donors by responding to all requests as quickly as possible and no longer than 24 hours of time of receipt.
• Coordinate/schedule pickups from donors and confirm scheduled pickup date 2 days prior to scheduled date.
• Collaborate with ReStore staff to provide support and handle logistics for ReStore staffing needs.
• Assist the Office Manager in collecting any volunteer waiver forms that have not been received electronically.
• Ensure, along with all other ReStore staff, implementation of volunteer policies and procedures.
• Assist with administrative duties as needed.
• Maintain an effective working relationship with ReStore staff, volunteers, Habitat homeowners, Corporate and residential donors, and ReStore customers.
• Other duties as assigned by ReStore Manager or Assistant Manager.

Volunteer Management:
• Guide and assist volunteers in their work, understanding that each is an individual with different capabilities.
• Along with all ReStore staff, train new volunteers to deliver high quality, consistent customer service experience in the ReStore and on pick-ups. Ensure issues are professionally resolved and reported in a timely basis.
• Provide direction for ReStore volunteers, including Institution Community Work Crew and community service volunteers.

Skills and Personal Characteristics:
• Dedication to and ability to articulate the mission and core values of Habitat for Humanity of Carroll County.
• Ability to plan, schedule, prioritize, coordinate, delegate and manage multiple work activities.
• Attention to detail and overall quality control.
• Strong interpersonal skills, dealing well with a variety of people, personalities, and backgrounds.
• Excellent written and verbal communication and public relations skills.
• Initiative and independent action demonstrated in handling tasks assigned.
• Demonstrated knowledge of operations, policies, and procedures.
• Self-sufficient and cooperative nature.

Education and Experience:
• High school diploma or GED.
• Working knowledge in Microsoft Office, including Word, Excel, and email.
• Administrative experience preferred.
• Nonprofit experience a plus.

Reports to: ReStore Manager

Employment Status: Full time, hourly position. Workdays may include Saturdays.
Salary: Competitive pay with benefits. Compensation is dependent on experience.

Job Requirements

Skills and Personal Characteristics:
• Dedication to and ability to articulate the mission and core values of Habitat for Humanity of Carroll County.
• Ability to plan, schedule, prioritize, coordinate, delegate and manage multiple work activities.
• Attention to detail and overall quality control.
• Strong interpersonal skills, dealing well with a variety of people, personalities, and backgrounds.
• Excellent written and verbal communication and public relations skills.
• Initiative and independent action demonstrated in handling tasks assigned.
• Demonstrated knowledge of operations, policies, and procedures.
• Self-sufficient and cooperative nature.
Must have transportation and drivers license

Education and Experience:
• High school diploma or GED.
• Working knowledge in Microsoft Office, including Word, Excel, and email.
• Administrative experience preferred.
• Nonprofit experience a plus.

Reports to: ReStore Manager

Other Job Requirements
Driver’s Record Check, Medium Lifting

Wages per hour: 15 to 16 per hour
Number of openings: 1
Overtime: NO
Benefits: YES
health, PTO, holidays, 403B retirement

Days of Work:
MONDAY 9 am to 5 pm  TUESDAY 9 am to 5 pm  WEDNESDAY 9 am to 5 pm  THURSDAY 9 am to 5 pm  FRIDAY 9 am to 5 pm  SATURDAY 9 am to 5 pm
Shift: Daytime – 5 days per week altering weekends

How to Apply: email resume to cfearns@cchabitat.org
Willing to Train: NO
Experience Required: YES
Experience in Months: 6 months
Minimum Age: 18 & over
Closing Date: 04/28/2023