Business: Carroll County Government

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: County Government

Business Address:
225 N. Center Street
Westminster, Maryland 21157

Phone: (410) 386-2129

Contact Name: Gail Hawkins
Title: Office Associate
Email: careers@carrollcountymd.gov
Website: careers.carrollcountymd.gov/openings/

Job Description

Client Services Analyst – Department of Technology Services
$59,114 annual salary (Grade C12), 40 hours per week, exempt position
Hours are typically Monday through Friday from 8:00 am – 5:00 pm
Apply by 5:00 pm on March 29, 2023

The Department of Technology Services is seeking a Client Services Analyst to join our System and Client Services team.
The Client Services Analyst is responsible for supporting a variety of users with numerous technology questions and problems by responding quickly to urgent requests, accurately troubleshooting various software, hardware, network connectivity, and cellphones; Setting up and delivering computers and printers to users and agencies as directed as well as managing inventory for assigned agencies; Backing up the Help Desk by answering phones and managing Help Desk queue as needed; And using Track-it (ticketing system) to record user issues, and resolutions.

The ideal candidate for this opportunity will have excellent verbal and written communication and skills, exceptional customer service, a working knowledge of technology, specifically computer hardware and both standard and custom software products, be able to analyze and plan technical support, identify trends, and recommend solutions, work well independently and collaboratively, and respond to emergency situations effectively. A+, Network+, and Security+ certifications are preferred.
Click here for the full job description

Benefits of working for Carroll County Government:
✓ Low-cost, no deductible healthcare plans (including prescription and vision)
✓ Low-cost dental insurance
✓ Up to $9,000 in Tuition Assistance per fiscal year
✓ 13 paid holidays
✓ Receive 1 times your annual salary of Basic Life Insurance at no cost

How to apply:
• Apply online: https://careers.carrollcountymd.gov/openings/
• Pick up an application in our office: 225 N. Center Street, Room 100, Westminster, MD 21157
• Request an application by calling our office or sending an email to: careers@carrollcountymd.gov
• Applications must be submitted by 5:00 pm on the date the job closes Posted 3/8/22
• Applications are not accepted by fax or email (23-56

Job Requirements

Qualifications:
1. Bachelor’s degree in Computer Science, Information Technology, or related field
2. Two years’ experience in investigation, evaluation, design and development of information systems and related technology analyzing operation and application of network computer systems
3. One year experience providing end user training
4. Microsoft Certified Systems Engineer or Microsoft Certified Professional preferred
5. Valid driver’s license
6. Requires criminal background check as condition of employment
A comparable amount of training and experience may be substituted for the minimum qualifications

Other Job Requirements
Driver’s License, Bachelor’s Degree, Background Check

Wages per hour: $59,114.00
Number of openings: 1
Overtime: NO
Benefits: YES
Low-cost no deductible healthcare plans, low-cost dental insurance, 13 paid holidays

Days of Work:
MONDAY 8:00 am – 5:00 pm  TUESDAY 8:00 am – 5:00 pm  WEDNESDAY 8:00 am – 5:00 pm  THURSDAY 8:00 am – 5:00 pm  FRIDAY 8:00 am – 5:00 pm
Shift:

How to Apply: https://careers.carrollcountymd.gov/openings/
Willing to Train: YES
Experience Required: YES
Experience in Months: 24
Minimum Age: 21 & over
Closing Date: 03/29/2023