Business: Carroll County Government

Location: Westminster

FULL TIME • PERMANENT

Business Product/Service: Government

Business Address:
225 North Center Street
Westminster, Maryland 21158

Phone: (410) 386-2129

Contact Name: Suzanne Schreuer
Title: Office Associate
Email: careers@carrollcountymd.gov
Website: https://careers.carrollcountymd.gov/openings/

Job Description

Client Services Analyst – Department of Technology Services
$59,114 annual salary (Grade C12), 40 hours per week, exempt position
Hours are typically Monday through Friday from 8:00 am – 5:00 pm
Apply by 5:00 pm on January 26, 2023
The Department of Technology Services is seeking a Client Services Analyst to join our System and Client Services team.
The Client Services Analyst is responsible for supporting a variety of users with numerous technology questions and problems by responding quickly to urgent requests, accurately troubleshooting various software, hardware, network connectivity, and cellphones; Setting up and delivering computers and printers to users and agencies as directed as well as managing inventory for assigned agencies; Backing up the Help Desk by answering phones and managing Help Desk queue as needed; And using Track-it (ticketing system) to record user issues, and resolutions.
The ideal candidate for this opportunity will have excellent verbal and written communication and skills, exceptional customer service, a working knowledge of technology, specifically computer hardware and both standard and custom software products, be able to analyze and plan technical support, identify trends, and recommend solutions, work well independently and collaboratively, and respond to emergency situations effectively. A+, Network+, and Security+ certifications are preferred.

Job Requirements

Qualifications:
1. Bachelor’s degree in Computer Science, Information Technology, or related field
2. Two years’ experience in investigation, evaluation, design and development of information systems and related technology analyzing operation and application of network computer systems
3. One year experience providing end user training
4. Microsoft Certified Systems Engineer or Microsoft Certified Professional preferred
5. Valid driver’s license
6. Requires criminal background check as condition of employment
A comparable amount of training and experience may be substituted for the minimum qualifications

Other Job Requirements
Driver’s License, H.S. Diploma/GED, Bachelor’s Degree

Wages per hour: 59,114.00
Number of openings: 1
Overtime: NO
Benefits: YES

Days of Work:
MONDAY 8:00 AM – 5:00 PM  TUESDAY 8:00 AM – 5:00 PM  WEDNESDAY 8:00 AM – 5:00 PM  THURSDAY 8:00 AM – 5:00 PM  FRIDAY 8:00 AM – 5:00 PM
Shift:

How to Apply: https://careers.carrollcountymd.gov/openings/
Willing to Train: YES
Experience Required: YES
Experience in Months:
Minimum Age: 21 & over
Closing Date: 01/26/2023