Business: Design Flow

Location: Eldersburg

FULL TIME • PERMANENT

Business Product/Service: Residential HVAC

Business Address:
5975 Exchange Drive
Eldersburg, Maryland 21784

Phone: (443) 878-8278

Contact Name: Patty Pentz
Title: General Manager
Email: Patty@designflowhvac.com
Website: https://designflowhvac.com

Job Description

Essential Functions and Responsibilities:
• Purchase / Maintain required tool list for Service Technician Level 4
• Arrive at jobsite at scheduled time and location as dispatched
• Relocate from one jobsite to another jobsite as dispatched during the workday.
• Report to dispatcher when arriving and leaving jobsite
• Operate company vehicle as needed
• Follow instructions from supervisor and/or dispatcher and carry out in timely manner
• Report problems with company tools or vehicle promptly
• Report problems with equipment to Service Dispatcher to expedite parts delivery
• Communicate with customers and collect C.O.D. on maintenance visits as directed
• Maintain professional appearance and attitude at all times
• Complete all service related forms properly
• Provide all customers with new / renewal maintenance agreement program information
• Acquire residential planned maintenance agreements
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options following company guidelines
• Ability to work staggered schedule if required
• On call status for emergency service as required
• Train and instruct Service Technicians Level 1 – 3 as directed
• Knowledgeable on Service Titan field software • Perform the following technical duties:
o Electrical and refrigeration principles
o Service tools and testing devices
o Ability to layout and install refrigeration piping
o Ability to layout and install low voltage wiring
o Ability to read and interpret wiring diagrams and blueprints
o Diagnose, repair & provide preventative maintenance on a wide range of residential and light commercial equipment without supervision.
o HVAC building code compliance.
o Advanced troubleshooting techniques.
o Advanced experience in presenting repair and replacement options.
• Converse with building and homeowners, general contractors, referring questions and/or problems to supervisor
• Communicate clearly, the ideas and explanations of problems to customers and coworkers
• Diagnose and troubleshoot a wide range of residential and light commercial equipment, present repair and replacement options
• Complete service repairs as approved by customer

Job Requirements

• Valid driver’s license
• Maryland State Journeyman license- active
• EPA Universal Refrigerant Handling License
• Demonstrate willingness to invest in tools used in Service of HVAC equipment
• Demonstrate willingness to invest time in service training seminars and classes
• Work from 28′ extension ladder and 12′ step ladder
• Meet all qualifications and have all tools required for Service Technicians Level 1-3. Including ability to demonstrate working knowledge of daily, weekly, monthly skills noted below • Understand and communicate benefits of preventative maintenance
• Demonstrate advanced customer service skills and have ability to communicate clearly and give explanations of problems to residential and commercial customers and coworkers
• Demonstrate willingness to accept responsibility and leadership roles.
• Operate scissors and genie lifts in safe manner
Qualifications / Achievements:
• 5 years field service work (license see above) • EPA Certified- universal

Other Job Requirements
Driver’s License, Driver’s Record Check, H.S. Diploma/GED, Background Check

Wages per hour: $30.00-$40.00
Number of openings: 1
Overtime: YES
Benefits: YES
Medical & dental 75% company paid, vision 4o1K with 6% match, PTO, paid holidays, truck, uniform, boots etc.

Days of Work:
MONDAY 8-4:30  TUESDAY 8-4:30  WEDNESDAY 8-4:30  THURSDAY 8-4:30  FRIDAY 8-4:30
Shift: day

How to Apply: https://designflowhvac.com
Willing to Train: YES
Experience Required: YES
Experience in Months: 48
Minimum Age: 21 & over
Closing Date: 04/30/2025